We are currently testing Version E10.2.700.12 and are getting the message below when trying to print an A/R edit list.
Amortization Balance Remains
A revenue amount remains that must be applied to an amortization schedule for Invoice(s):
and it lists all of our invoices in the group.
Has anyone seen this before. I tried the help and can only find information on Amortization codes in AP.
TIA.
Hello Gloria,
Check in the Deferred Revenue | General Ops section. There should be a Run Allocations/Amortization program there. If memory serves…
I can find deferred expense but not deferred revenue. Is that in financial management or built into System maintenance or company maintenance?
Are you licensed for it? If so, can you check with IT to see if it can be added to your menu?
There is a checkbox on the invoice called “Defer Revenue.” If it’s a feature that you do not use, maybe you can just unclick it.
I’m assuming we are not licensed as we’ve never used this before, however, on the invoice I see the checkbox, but it is already unchecked and it is not available for use.
That is odd. Hmm. Might have to file a ticket on that one!
what did it turn out to be?
It turned out, that if we turned off the Kinetic screen in this area, we no longer had the issue and was able to then print the A/R edit list and post. In testing we needed to turn off Kinetic in a lot of areas to make them work. Just hope the next upgrade to Kinetic2021 all these issues will have resolved themselves. Our understanding is many of the Kinetic screens were not fully developed in this version.
we stepped back from 2021 back to 10.2.700.22, 2021 had WAY too many issues