AP tried to post a Payment group but it’s getting stuck in the Review Journal. I tried to delete the entry, but AP already printed it, so it has been assigned a check number. Now we’re stuck. We can’t delete and we can’t post.
The Review Journal error message:
Post Operational Amount to Paybles/Expense Account : Payment500444InvoiceTELU1000-2018-5-001- Invoice Payables not found.
Post Gain/Loss Amount : Payment500444InvoiceTELU1000-2018-5-001- Invoice Payables Account is not found
Transaction does not balance
I sent it into Epicor Support and they sent back two (generic) ‘fixes’:
Neither fixes actually picked up the group/invoice in question. Also, one of them was picking up InvcDtl records. When I mentioned this to the rep, they said to just run the fixes on test and select all records and Insert.
I did that, but it still didn’t fix the issue.
Has anyone seen this error before?