API Access Issues?

Epicor ERP 10
, ,
1

Is there anything to take into consideration of when accessing Epicor via an external API call?

We set up an external system to push data into a UD table for processing by Epicor later on. Lately the external system is getting timeout errors and is unable to reach Epicor.

IT support states that the epicor server can be reached and nothing is being blocked on the network side.

We did a server reboot and that seemed to fix the issue but it is the 2nd time it has happened. Not sure where to look to start troubleshooting.

API v1 is being used.

2 Likes
2

Test your calls in the REST Helper. If you can’t get it there, then you definitely can’t get it externally.
Check your access scope, and API key if using v2. Check the user creds if using v1. The user creds should be set as an integration account, and if using v2, have access to the Access Scope you assigned for the API. Make sure your API key hasn’t expired. Make sure your user creds aren’t locked or expired.

Outside of those things, I am out of ideas! Good luck!

2 Likes