APM 3.0 Cannot start the ERM Service

system · February 11, 2016, 5:32pm

I am not completely sure cause I cannot recall if i had the issue before upgrading to the new version or even after.

I would really appreciate the script :D , thanks a lot.

jaime.hdzm@...

system · February 11, 2016, 12:57pm

Hi APM masters,

I had an issue in APM 3 where the ERM service wont start unless you kill the session in the admin console the solution is as follows.

Go to APM Admin Console - Manage > Monitor Sessions > Bug in 3.0 -- ERM license sometimes gets stuck --
See the ERM license is "in Use" -- and click on that row -- then End Session.
Now - ERM service will start.

This will help me to start the ERM service and everyone happy but what we would need is a way to notify us whenever the service is down? Maybe write a script .

Do you have any suggestion on how we can accomplish this or any other suggestion would be welcoming?

Thanks so much,

system · February 11, 2016, 2:41pm

I have a script I got off of spiceworks that monitors the print queue, so when ERM is not processing and the queue grows it emails our help desk.

If you want it, I will send it to you offline.

There is also a newer build of APM 3 than is on the CD. 3.0.48 build 39 patch 1550. I have not changed to it yet, but maybe it would solve your issue.

Greg

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 12:57 PM
To: vantage@yahoogroups.com
Subject: [Vantage] APM 3.0 Cannot start the ERM Service

Hi APM masters,

I had an issue in APM 3 where the ERM service wont start unless you kill the session in the admin console the solution is as follows.

Go to APM Admin Console - Manage > Monitor Sessions > Bug in 3.0 -- ERM license sometimes gets stuck --
See the ERM license is "in Use" -- and click on that row -- then End Session.
Now - ERM service will start.

This will help me to start the ERM service and everyone happy but what we would need is a way to notify us whenever the service is down? Maybe write a script .

Do you have any suggestion on how we can accomplish this or any other suggestion would be welcoming?

Thanks so much,

CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us at 727-578-6240 and immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of this material is restricted by the Arms Export Control Act (22 U.S.C. 2751 et seq.) and may not be exported to foreign persons without prior approval form the U.S. Department of State."

system · February 11, 2016, 2:45pm

We had that same issue yesterday, I would like the script if you donâ€™t mind.

stevem@...

Thanks,

Steve

s

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 2:41 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] APM 3.0 Cannot start the ERM Service

I have a script I got off of spiceworks that monitors the print queue, so when ERM is not processing and the queue grows it emails our help desk.

If you want it, I will send it to you offline.

There is also a newer build of APM 3 than is on the CD. 3.0.48 build 39 patch 1550. I have not changed to it yet, but maybe it would solve your issue.

Greg

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 12:57 PM
To: vantage@yahoogroups.com
Subject: [Vantage] APM 3.0 Cannot start the ERM Service

Hi APM masters,

I had an issue in APM 3 where the ERM service wont start unless you kill the session in the admin console the solution is as follows.

Go to APM Admin Console - Manage > Monitor Sessions > Bug in 3.0 -- ERM license sometimes gets stuck --
See the ERM license is "in Use" -- and click on that row -- then End Session.
Now - ERM service will start.

This will help me to start the ERM service and everyone happy but what we would need is a way to notify us whenever the service is down? Maybe write a script .

Do you have any suggestion on how we can accomplish this or any other suggestion would be welcoming?

Thanks so much,

CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us at 727-578-6240 and immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of this material is restricted by the Arms Export Control Act (22 U.S.C. 2751 et seq.) and may not be exported to foreign persons without prior approval form the U.S. Department of State."

system · February 11, 2016, 3:00pm

On its way to you. If it doesnâ€™t make it then I will post to the files area.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 2:46 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] APM 3.0 Cannot start the ERM Service

We had that same issue yesterday, I would like the script if you donâ€™t mind.

stevem@...

Thanks,

Steve

s

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 2:41 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] APM 3.0 Cannot start the ERM Service

I have a script I got off of spiceworks that monitors the print queue, so when ERM is not processing and the queue grows it emails our help desk.

If you want it, I will send it to you offline.

There is also a newer build of APM 3 than is on the CD. 3.0.48 build 39 patch 1550. I have not changed to it yet, but maybe it would solve your issue.

Greg

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Thursday, February 11, 2016 12:57 PM
To: vantage@yahoogroups.com
Subject: [Vantage] APM 3.0 Cannot start the ERM Service

Hi APM masters,

I had an issue in APM 3 where the ERM service wont start unless you kill the session in the admin console the solution is as follows.

Go to APM Admin Console - Manage > Monitor Sessions > Bug in 3.0 -- ERM license sometimes gets stuck --
See the ERM license is "in Use" -- and click on that row -- then End Session.
Now - ERM service will start.

This will help me to start the ERM service and everyone happy but what we would need is a way to notify us whenever the service is down? Maybe write a script .

Do you have any suggestion on how we can accomplish this or any other suggestion would be welcoming?

Thanks so much,

CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us at 727-578-6240 and immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of this material is restricted by the Arms Export Control Act (22 U.S.C. 2751 et seq.) and may not be exported to foreign persons without prior approval form the U.S. Department of State."