We have the issue of not being able to do the cancellation and re-bill in the same group. The system might not like them doing in the same group. Try doing the cancellation in two different groups.
Also, do you have GL control tied to the sales category. It could be the second sales category does not have a Gl control or the default account is set up for the Accounts trade account.
Deirdre Sykes | Finance Supervisor
GSI Technologies, LLC | 311 Shore Drive | Burr Ridge, IL 60527
dsykes@... | Phone: 630.590.8112 | Fax: 630.325.8197
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
On Behalf Of nhoyt111@...
Sent: Thursday, February 27, 2014 1:36 PM
To: vantage@yahoogroups.com
Subject: [Vantage] AR Cancellation invoice
We are on 9.05.607B. We have two drop shipped lines that have had drop shipment processed. We invoiced the customer only to discover that the parts are sitting on our receiving dock, not drop shipped from supplier as expected. :( Long story short, now we need to create cancellation invoices to the customer. We're using one group, and two invoices, and the one is working fine, going to debit the appropriate sales account for the product group. The second one, however, wants to go to the AR trade account. There doesn't appear to be any difference between the two lines except for their associated sales category. I have a call into support... don't know when they'll get back. Month end tomorrow, would like to resolve.
Any ideas? Anyone with similar issues?
thanks
Nancy
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