AR Invoice with no Invoice Line?!?!?!

Finance department came to me, and this is outside the range of my knowledge. We shipped parts to the customer, and we are trying to create an invoice for those parts. We go to AR Invoice entry, get shipments, it pulls it in, creates an invoice for it, but does not add any lines to the invoice. The pack list is “Shipped”, has the correct line, qty, job, sales order, etc.

Is there anything we are doing wrong? All other AR Invoices for shipments have been creating just fine.

Happens to us occasionally. Sometimes it’s something we’ve done wrong, other times it just requires a data fix from support. Reach out to support and they will help you.

Alright, I created a ticket, so we shall see. Thanks for the response!