I’m working in our test db and got the following message while trying to get a shipment for invoicing.
I just copied the live DB to the test DB a few days ago, so I doubt it’s anything like trying to create transactions into a closed period.
And I’ve heard no issues from accounting about them seeing this in the live DB.
FWIW - The testing is for Multi-Site setup. The Order was created in Site 1, The packer in Site 2, and then invoiced in Site 1.
Figured it out. Needed to select “Override Billing Date” during shipment selection.
Re-opening this as the core problem still exists.
I can get past the problem during Invoice entry by select “Override Billing Date” during shipment selection.
But during an Invoiced Counter Sale, the invoice is created automatically, so I don’t get the option to “Override Billing Date”.
Where is this “Cutoff Date” set?
Did you ever find the cause of this error? I am running into the same issue and trying to figure out where this “cut off date” is established.
Sorry, I don’t recall. We might have just stopped doing Automatic invoicing for counter sales, and just have accounting process them at the end of the day.
Are you seeing this in the live company, or in a test company DB?
I’ve run into problems where the test company was a copy of the live db from a few months back, and the fact that the fiscal periods weren’t closed (i.e. last period closed was Jan, but I’m doing stuff in June), I’d see some strange behaviors that only show up in the test company
Review the customer maintenance, on the billing detail tab,
you should have weekly all days,
if you have for example the monthly box checked, that stops any invoicing for this customer except for once a month,
This definitely rings a bell!
Thanks @Dora and @ckrusen you saved me again! I had ran into this a long time ago just couldn’t remember how to resolve it.
Helped us solve the problem as well, thank you.
Just posting on this 5+ year old thread to say thanks to Dora. 