Auto Invoice - Freighted Pack - Cannot Ship - 8.03.409c

Yahoo Archive
1
I know, right? I am fighting the "billable service" thing now. thanks for the info - let me know if you recall anything else.


Keith Walter
Vantage Coordinator
Norgren Automation Solutions, Saline Division
keith.walter@...

From: cooner_55421 <cooner_55421@...>
To: vantage@yahoogroups.com
Sent: Thursday, September 8, 2011 10:56 AM
Subject: [Vantage] Re: Auto Invoice - Freighted Pack - Cannot Ship - 8.03.409c


Â
Hi Keith,

I vaguely remember having trouble with Auto-Invoice right after an upgrade to 8.03.409C. Sorry, can't remember any details.
Just that a couple of shipments were screwed up.

>Auto Invoice check-box on the SO Header
>Epicor can fix this, but they are going to bill for it.
Just wondering...
You have support and they are going to bill for this?
Did they give you any explanation?

--- In vantage@yahoogroups.com, Keith Walter <keithfwalter@...> wrote:
>
> Hi there. has anyone ever made a mistake with the Auto Invoice check-box on the SO Header? We had this checked by mistake, and shipped the Order, Freighted through Insite, and Closed UPS for the day. the problem is, the pack could not be marked as "shipped" due to an error, but the shipping guy left it in a freighted state because we had to make the shipment. With UPS closed for yesterday, we cannot delete the pack. Bottom line: i cannot invoice this shipment.
> Â
> Any ideas on how to proceed? Epicor can fix this, but they are going to bill for it. I am hesitant to delete anything from the database manually, but that this shipment exists in our system un-invoiced poses obvious issues.
> Â
> Â
> Â
> Keith Walter
> Vantage Coordinator
> Norgren Automation Solutions, Saline Division
> keith.walter@...
>
> [Non-text portions of this message have been removed]
>




[Non-text portions of this message have been removed]
2
Hi there. has anyone ever made a mistake with the Auto Invoice check-box on the SO Header? We had this checked by mistake, and shipped the Order, Freighted through Insite, and Closed UPS for the day. the problem is, the pack could not be marked as "shipped" due to an error, but the shipping guy left it in a freighted state because we had to make the shipment. With UPS closed for yesterday, we cannot delete the pack. Bottom line: i cannot invoice this shipment.
Â
Any ideas on how to proceed? Epicor can fix this, but they are going to bill for it. I am hesitant to delete anything from the database manually, but that this shipment exists in our system un-invoiced poses obvious issues.
Â
Â
Â
Keith Walter
Vantage Coordinator
Norgren Automation Solutions, Saline Division
keith.walter@...

[Non-text portions of this message have been removed]
3
Hi Keith,

I vaguely remember having trouble with Auto-Invoice right after an upgrade to 8.03.409C. Sorry, can't remember any details.
Just that a couple of shipments were screwed up.


>Auto Invoice check-box on the SO Header
>Epicor can fix this, but they are going to bill for it.
Just wondering...
You have support and they are going to bill for this?
Did they give you any explanation?



--- In vantage@yahoogroups.com, Keith Walter <keithfwalter@...> wrote:
>
> Hi there. has anyone ever made a mistake with the Auto Invoice check-box on the SO Header? We had this checked by mistake, and shipped the Order, Freighted through Insite, and Closed UPS for the day. the problem is, the pack could not be marked as "shipped" due to an error, but the shipping guy left it in a freighted state because we had to make the shipment. With UPS closed for yesterday, we cannot delete the pack. Bottom line: i cannot invoice this shipment.
> Â
> Any ideas on how to proceed? Epicor can fix this, but they are going to bill for it. I am hesitant to delete anything from the database manually, but that this shipment exists in our system un-invoiced poses obvious issues.
> Â
> Â
> Â
> Keith Walter
> Vantage Coordinator
> Norgren Automation Solutions, Saline Division
> keith.walter@...
>
> [Non-text portions of this message have been removed]
>