Automation Studio 401 Unauthorized Error

So I have been having an issue with automation studio now having issue with a error 401 unauthorized. this issue is affecting both my environments test and production. I have been using it since 2023 without issue. I know they are making some changes with the legacy client but I cant seem to get mine working now. I have deleted and connected my instance deleted the client key and everything i have compared the secret to the one in the database and they match. Just cant seem to get anything to move through the automation. The log file says Unrecognized Token.

Does anyone have any insight on this issue.

Good Morning Devin,

I typically see this issue when a connector or API is updated.
From your summary, it sounds like you are having an issue with setting up a connector that used to work, but no longer does.

I find that POSTMAN makes troubleshooting a bit easier / faster.
EX: WooCommerce now requires https in the URI and will return 401 if it is not present.

  1. Which connector are you using?
  2. When did it stop working?
  3. Can you replicate the issue in POSTMAN?

Regards,
Alex

I am currently using the Automation Studio BPM widget and when the data gets sent to automation studio i get the error during my BPM process and not able to get it to work through Automation Studio. However, i am able to access workato via the kinetic iframe.