Just wondering if anyone has come across this error in automation studio.
The user who normally uses Automation studio asked me for help and says it is happening for both live and test. I have not been that closely involved in the setup etc.
Support say in KB KB0132669
That you need to update frame ancestors, and possible firewall issues. IT say “nothing has changed”
Status of workato appears to be ok so nothing there.
Any thoughts appreciated.
Hi Simon,
Is this when accessing via Kinetic itself? ie. the embedded experience. and does the customer have multiple App servers?
I believe i have seen this or something similar when registering the instance on APP02 and then trying to access it via Kinetic via APP01. The solution was to update the Frame ancestors for the environment via the Integration portal to have both or more FQDNs in there.
Alternatively you could try reconnecting the instance via the integration portal > Instances tab to ensure the details are correct.
Sounds like I was on the right track. Might have been a bit of duff gen supplied. Thanks for the information.
