Available to Promis qty on hand doesn't match Time Phase or Part Tracker

Epicor ERP 10
1

Hi guys,

Any idea why Available to Promise quantity on hand is zero, but both time phase and part tracker bin/whse show 13 pieces? We have one company and one plant.

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2

When did you last run the refresh allocation quantities process

3

Aaron - It’s been about a month. I just ran a Refresh Part Bins in Pilot, and now running allocations. I’ll update after it finishes.

On a different part, ATP doesn’t even show the table below it, which I don’t understand.

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4

From my experience, those cleanup processes should be run with some frequency. Those read-only fields that you see like on-hand are recalculated during that process, which is probably why you’re seeing 0.
I’m betting it will all look correct after the process is finished.

5

Refresh Part Quantities and Allocations just finished (3.5 hours) in PILOT. Neither part was in the report, though. I guess it’s off to EpicCare?

6

Bummer, probably time to put in a ticket. Hopefully it’s a super easy diagnosis