Bank Reconciliation Module Missing!

Kinetic ERP
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1

It’s been a while since I reached out, and I’m hoping to get some help with a persistent issue I’ve been facing.

I’ve noticed that the checkboxes in the Bank Reconciliation module suddenly disappear after I check them. My boss advised me to check them, but after doing so, we ran into a problem where the AR/Cash Receipts are not posting correctly.

I looked into it and found on EpiHelp that when the modules are checked, they transition to AR Pending Cash. I filled out the AR Pending Cash on the GL, but now it’s causing inconsistencies across my GL, AR, and other reports, including the bank.

I should also mention that using an electronic interface is out of the question since it’s not allowed in our country.

Does anyone have suggestions on how to resolve this

Screenshot 2024-10-06 183156
Screenshot 2024-10-06 1831561175×674 52.6 KB

? Any insights would be greatly appreciated!

Thanks in advance for your help!

2

Looks like a bug. Did you open a support case?

3

Thanks for your response! I haven’t opened a support case yet, as I thought the issue might be related to some settings I changed. I’ll go ahead and open a case now to get this sorted out. I appreciate your help!

4

Just check company config for setting, if any.

5

I did but they just redirect me to our Enablement Manager but until today they haven’t respond

6

Thanks for the tip, I checked but there is nothing that would really solve this.