Currently familiarizing myself with Accounting today. We have a line in the Unmatched Transactions panel that is a duplicate of a payment that was processed/reconciled in December. Accounting swears everything was closed out properly in December and that a duplicate payment was not entered.
Is there a way to delete the unmatched transaction? Could not locate the proper DMT and as much as I love using the database hammer SQL delete, I am not certain if there are any other hooks that would cause a snowball of grief.
First Open Decembers Statement and verify that the transaction is there and matched. As you seem to have a duplicate on Januarys unposted statement and it is unmatched you should still be able to void the payment using the menu Void Payment Entry. Not void payment only works on transactions that have not been posted on a bank statement
It was indeed matched. The Void Payment Entry did not have the transaction listed there.
We opened a case with Epicor and they provided a data fix, which did not resolve it.
We Unfortunately had to reopen the closed statement and back out the troubled transaction.