Wondering what directive, criteria used?
Have you already tried changing any options?
If you’re going to be stuck with fields that return multiple, duplicate values
I might try custom code to pull the first value(s) from the field(s), store in CallContextBPMData field(s) for use in the email?
In the meantime I might use a simple, cheap workaround
layout as separate lines in you email.
e.g.
Name… xxxxx ; xxxxx
Order Qty… xxxx ; xxxxx
Part… xxxxx ; xxxxxx
Desc… xxxx ; xxxxxx
i.e. duplicate values but at least would be a little easier to read until you find a better solution.
I tried with just one ticked at a time but still get the same issue
The email is showing correct information as my BAQ is just two records for now, it’s just the formatting to email is confusing to read, so I am just wanting to work out a way for it to just be separate lines within the email
Which BO and Method (and Pre or Post) is being used?
You might be seeing the the “before” and “after” values. You see the same value because its another field that is actually being changed. If that field was in the < insert >, then you’de see that fields before and after values.
I ended up having to use HTML to format a rather complex email from a BPM, coding a lot of stuff in variables before I got to the actual email. You may want to see if you can do something similar. Putting the data into tables can make it more legible.