I had an issue with the service connect.
Our company is using Epicor ITSM to let customers to log cases for our product’s issue. Currently there is a BPM in HDCase.update to trigger a service connect process which will update the case record into ITSM. This process is normally running well however recently the service connect was not fired for a specific customer. I can’t find any relevant activity in ESC console. Is there anyone know how to find out why the service connect was not called or trace the calling process?
Thanks in advance.