Broken Grid bug?

Kinetic ERP
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1

Hello all,

So I’ve got an issue that my teammate has a grid that isn’t loading for him but it loads for everyone else but it USE to work for him. We’ve tried the following:

  • Cleared browser cache
  • Used a different browser
  • Used different computer
  • Verified that they have access via security groups etc
  • Tried going into classic to Personalization Purge but did not see a personalization for him on that menu
  • Clicked to the reset defaults on both the grid and the page
  • Created a new grid with the same BAQ to which that also doesnt load for him but does for everyone else

We’ve had a similar issue with other user and never could find a solution. Wondering if anyone has some insight because its starting to affect our business…

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Weird one, but make sure he’s not limited by Territory Security. I’ve seen that appear out of nowhere before.

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There is no kinetic personalization purge yet. There is a user created one by @mbayley and @tpogue here: Taming the Dashboard Dragons of Application Studio

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How do you even go about adding this to your environment though??

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This is the same solution. You import in solution workbench then create a menu item to access the dashboard.
https://www.epiusers.help/t/kinetic-grid-layout-purge-dashboard/116520?u=jbooker

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Get the one from jbookers link and import it via App Studio. Once done it’ll be:

image
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Worked beautifully! Thank you so much!!

For anyone who has this issue, for me I needed to delete the elements in the purge list for the user that said it was a template and not associated with anything specific.

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