a new error that’s popped up recently is when anyone (accounting, sales, shipping) goes to reprint a packing slip for whatever reason. Some of them will print preview fine but most of them will not print out with the error message, “Must calculate taxes before printing packslip.” when i compare a packslip that does and doesn’t print, i cant find any obvious differences. their packing slip is marked shipped, their specific invoices are both posted, i see no holds, or really anything different when comparing the two. i must be missing something. anyone have an idea what i could be doing wrong?
Are you using the Tax Connect connector with Avalara? if so then you most likely have an issue on the order.
2 Likes
ive never heard of Avalara in the 7 years ive been familiar with our Epicor so i dont believe we are using it.
1 Like
It’s odd to me that the packslip would need to calculate taxes… Are you printing an invoice?
1 Like
yes we are printing invoices. i just confirmed with one of the accounting members that even if the packing slip wont print, the related invoice will print without a problem.
Super strange, I guess I have never tried to re-print a packing slip and received a tax error…
1 Like
yea it doesnt seem to be a daily requirement for the end users but when they do need it, for whatever reason they might have, it happens every now and then.
It is a credit card ordeR?
1 Like
no, regular PO invoice order.
Solution from Epicor Support was what others told me to do but i was happy to hear they mentioned it as well…i did the below and at first glance, all looks ok. thank you all for the help along the way!
Resolution
The Calculate Taxes for Customer Shipments was to True in the Company Configuration (Modules > All modules > Taxes > Detail > Customer Shipment section)
If this option does not need to be selected, uncheck the box and try to print it again from Customer Shipment Entry.
1 Like