Our sales department has made an agreement with a customer to issue a combined credit over 6 sales orders, all of which are closed in a prior period. Is it possible to issue a credit memo to the customer without it being tied to a sales order? How would we go about doing that?
Yes. When creating a credit memo, you don’t have to reference a sales order or existing invoice. And when you’re creating a credit memo line, you don’t HAVE to reference a particular part. Just add a qty and a positive unit value.
AP Invoice Entry:
Create a group.
Create a new Credit Memo.
In the Invoice Header, just add the Customer.
New Line.
In the Line, just add a quantity of 1… and a Unit Price of whatever value you want for the Credit Memo. This is a POSITIVE value. The fact that is is a credit memo will make it negative (credit) to the customer.
Add notes, description to the invoice header and/or line so you have record of why you’re applying this credit memo.
Print Group Edit List to make sure it is hitting the accounts you want.
If happy, post group.
Suggest testing in Pilot first to make sure this works for your purposes.
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So how do I apply that to a current or future order for the customer?
Context: I’m not in accounting, I admin the system. I’m trying to help our new accounting personnel. Thanks
it’s a credit on their account that they can pull in and apply later. Do they know how to apply credit memos to begin with?
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Yes, they have applied credit memos before but they were issued against a sales order and not just a credit memo to a customer account.
Unfortunately they come to me thinking I know how to do accounting. And I tell them that I know how to build the airplane but not how to fly it.
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Totally get it. Well now you can teach them how to create a misc. credit memo.
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