One of our sites has just tried to change a part number that on a Sales Order that was linked to a Job. They have de-linked the job, changed the part number on the job but when they try and change the part number on the Sales Order they are getting
Not that familiar with this so could be way off, but maybe need to try and find this record on the Fulfilment Workbench, and then Actions > Unallocate?
EDIT (I’m assuming that no one has tried to ship this already and there’s a shipment that needs deleting).
This was it, i went into Fulfilment Workbench and unallocated and it has worked. I did originally look at that in the Kinetic UI but couldnt get it to work so had to resort to the Classic view as i was more familiar with that