Cannot open BAQ Reports from Prod DB

Epicor ERP 10
1

Hello,

We intend to go live next week, but we have a problem with BAQ custom reports.

The exact same reports work just fine on EpicorPilot10, but on Epicor10 it says that they cannot be found.

I have checked the web.config on both and they look the same. One with EpicorPilot10 on with Epicor10.

Here is the error that I am getting when I try to run a report on Prod DB:

Epicor10: An error occurred trying to run task ID 148 for agent DefaultSystemAgent on the application server (User: manager, Task Description: BAQ Report).
Error Detail:
Business Logic Error
Business Layer Exception
BusinessObjectException
Description: Program Ice.Services.Lib.RunTask raised an unexpected exception with the following message: RunTask: System.Web.Services.Protocols.SoapException: The item ‘/Epicor10/reports/CustomReports/RAZTools’ cannot be found. —> Microsoft.ReportingServices.Diagnostics.Utilities.ItemNotFoundException: The item ‘/Epicor10/reports/CustomReports/RAZTools’ cannot be found.

The thing is that, the report does exist at that location on Report Manager.

We rebuilt the site from Admin Console for Epicor10, but that did not help.

Any other hints?

Thanks!

2

Are you sure it’s there same server?
Your pilot vs prod are on the same SQL box?
Can you right click on both your pilot and prod server configuration and go to the reporting tab and compare (post screen shot if you don’t see anything)

Ensure the same accounts have permissions in the report server

2 Likes
3

Yeah, you were right, in server configuration on Epicor10, it was missing the root folder.
I have no idea how that got deleted because I know the reports worked a month ago.
All we did on Epicor10 was an update…

Thanks a lot Jose!

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