My bad, didn’t see your NVM post. Ticket is CS0002592185. All I really want to do is disable Kinetic for that window. I don’t know why it’s not as simple as they show in videos or help docs.
Seems Kinetic is causing issues but for only the print label screen. We’ve proven it’s Kinetic that is the cause.
When we print labels and it uses the Kinetic UI for the print label window, it prints the label tiny. I know you’re thinking the print settings are off, but we messed with all the settings and nothing changed. Only when we printed previous old labels, Epicor used the old UI and it printed the labels fine. On another machine, they selected to not use Kinetic and the labels print without issue. It’s only when it’s Kinetic the labels don’t print right. Why, I have no clue. And it seems nor does Epicor support either as I have a ticket in with them and there is no resolution… so far.
Problem is, I try to disable kinetic per the user and it won’t let me. I go to options in the print label window and it shows the drop down for UI options, but it’s greyed out and selected to “Users choice” (forget the exact wording.)
So I tried to disabled it from Kinetic Application Maintenance but that doesn’t work as you can see. And I tried menu maintenance as well. All no go.