Can't get Language to change

Version 10.1.400.26

We are having a problem with getting our language to change in Epicor. Epicor sent us the CSF and language translation and we followed the guide to install the language. Going to Lang. Maint. doing the importing, rebuild the translation table. Then we goto Options, Change Language, select the language and it wouldn’t translate. We also tried switching it to spanish since that comes with the software and that wouldn’t work either. The result every every time would be that the application displayed in English instead of the selected language.

Any ideas?

Below is a screenshot showing the language is changed to Deutsch but it still displays in english.
image image

For the next person, the resolution was getting a new translation file from support and importing it. The original translation file we were provided had issues.