Cascading classic dashboards in Kinetic not filtering correctly

Kinetic ERP
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We are migrating from 10.2.400 to 2024.2.8. Currently in the process of testing everything, there are a couple classic dashboards that are not working as expected. Both have this issue with cascading filters.

The BOM Dashboard has different tabs for each level of the BOM. You select a revision and the first level displays all of the materials for that revision. The other tabs display all materials used in any revision for that parent part, and the next level down from that one, and so on.

example filter for the 2nd level tab

If no records appear in the level 4 tab, for example, the level 5 tab loads all of the records from the BAQ as if the filter does not exist. Expected behavior is to display no records in that tab, and the tabs after it.

screenshot of the bom dashboard
screenshot of the bom dashboard1362×841 27.6 KB

I deleted all of the filters and reapplied them in the classic Dashboard tool. The filters work as expected there. However, after deploying it, even closing out and reopening the client, the filters do not work as expected when launching the dashboard from the menu.

I also tried copying the dashboard and updating the Program field in Menu Maintenance. This didn’t work either.

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Did you happen to try clearing your cache after you deployed the dashboard?

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I’d try: Tools > Reset Layouts to Base

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Did you happen to try clearing your cache after you deployed the dashboard?

I was deleting everything from the shared\CustomDLLs directory which I assume is the client cache area. I just tried the Clear Client Cache options in the Settings area on two different workstations with no success.

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Per Epicor Support:

So in the Dashboard designer its running it as a ‘dashboard runtime’ and in the menu you added it as a dashboard assembly. I’m assuming it will also happen in the Dashboard designer if you go to Tools > Deploy and Preview Classic Application.

The dashboards must be on the menu as a Runtime and not Assembly.

Edit: There is a bug where if you change the Program Type from Dashboard-Assembly to Dashboard-Runtime and update the Dashboard field, it still thinks you’re trying to choose an assembly until you refresh the Menu Maintenance screen.

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