Case Entry Actions list greyed out

[AHGepicoradmin (Elise Bumpstead)]

We have one random case which won’t allow us to access any of the Action menu besides Case, Create Job & Task however we need to create a service call for this case. Any ideas what might have blanked these out?

[Erin_Corona]

Is there a Sold To customer entered on the Case? If not, those actions are greyed out.