Closing a SO Line Closes The Order

Kinetic ERP
1

Hey there,

I’m in the process of converting a list of part numbers to new part numbers.

When I get to sales orders, I want to add a new line and release, and then close the old line.

The new line adds fine (in DMT), with a good release quantity.

When I close the original line, either in DMT or from the SO form, it closes the whole order.

The new order line and release both have the OpenLine/OpenRelease flags set = true, and there is an open quantity left on the new line and release.

I don’t see any BPMs looking at order closing.

What am I missing?

Thanks,

Joe

2

My first thought would be to compare the line that is there originally (manually added?) vs. the DMT added one. It sounds like a field isn’t being set on the DMTd line and epicor isn’t realizing it’s open. I’d probably jump right to reporting this as a bug, because regardless what the other fields say, open release/line obviously means don’t close the header. Lol

3

If you close the only line on an order, it will close the order.

1 Like
4

Good suggestions both… I’d also try just closing the release. If all the releases on a line are closed, the line should close automatically. IF @GabeFranco is correct, and the ORDER closes, then the new lines created aren’t being recognized somehow.

5

There are two open lines on the order with one open release each. When I close line 1, it closes the order plus the other line.

Oddly, when I reopen line two the release is open. But line one and the release are closed.

I queried out the lines/releases, and line 1 looks just like line two, except for the new part number in line and release.

6

Closing only the release seems to work. Thanks for the info!

1 Like
7

woo hoo! this still seems like it should be reported as a bug - this doesn’t seem like desired behavior. Closing Line1/Release1 while Line2/Release1 remains open should not close the Order Header.

1 Like