Anyone else been using flex dates for major upgrades previously without being charged? we’ve gone to use it for the december updated and have been advised there is a whopping charge for opting into the one of the other listed dates?
I don’t know how you managed to not get charged before. We have always paid for the privilege.
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I never knew there was a charge until I saw you post about it awhile back in a different thread. I suppose making it a financial pain-point may be their way of throttling how many companies choose that option. If everyone opted to flex, they wouldn’t have any beta-testers.
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We were one of the first Dedicated Tenant/Public Cloud users and it was always a premium service. I think they used to use it as a sweetener for some deals. I always envisioned it eventually moving to more of an automated upgrade during a predetermined date range through a portal like SalesForce. While I’m sure it’s more automated now, it was definitely an all hands-on deck for upgrade weekends. The old Multi-Tenant users were the beta group.
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Yeah, I’ll agree with that 100%
We ran out of hours during implementation because our consultants were still struggling with the kinetic screens and we had to keep retreating to classic so they could teach us “how it was SUPPOSED” to work.
We ended up delaying our launch (due to internal reasons) but I was so happy we did because it gave time for them to close some of the gaps before we actually went live.
But I certainly felt like I was paying them for the honor of being a beta tester.
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Flex Upgrade comes with an additional cost. Check with your CAM.
Says Epicor scheduling in December
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