Cloud User Settings to Receive Cloud Alert on User Account Maintenance

Can anyone tell me why our company does not have the “Receive Cloud Alert” checkbox on our User Account Maintenance screen. We have a section at the bottom titled “Cloud User Settings” but this checkbox is not available. We are being told a user needs this checked in order to receive notifications about Cloud upgrades.
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So one time at band camp, I noticed that if I went into Personalization mode in User Account Maintenance, I could move things around and see those panels. Should be in the lower left-hand side of the main form.