Company Logo setting?

Epicor ERP 10
,
1

How does one change the logo in the top right of the Epicor screen?
image

I’ve updated the “Logo Image” in Company Maintenance, cleared my cache, logged out of Epicor and back into it, recycled the application pool, etc. I even reinstalled the client on my Workstation, to no avail.

Since that didn’t work, I am assuming that it may have to do with the theme that is applied, but other than changing the colors, I have never played around with the themes too much.

EDIT: I also tried changing it under Settings > Appearance > Set Logo Image (and applied it to the current company)

EDIT2:
The help file states that the Logo Image field in Company Maintenance is the proper way to do this, so I am at a loss as to why it is not working.

image
image1133×87 10.5 KB

1 Like
2

Did you clear your cache? That’s how we have our’s setup is through logo image on the General Setting tab of Company Maintenance.

You might have to delete the folder under your user to fully clear it.

1 Like
3

I deleted everything related to Epicor under %AppData%\Local and %AppData%\Roaming, as well as C:\ProgramData\Epicor, C:\Epicor\ERP10.2Client. Then I recycled the application pool and reinstalled the Client (since I deleted C:\Epicor\ERP10.2Client), and it is still the old logo.

I am stumped.

4

I’m guessing you must have something else going wrong here as you are doing the right steps. Just to test, I went on my Test Server, went into Company Maintenance and chose a different logo. Hit save, closed epicor and reopened (I did no clearing of cache or deleting of files) and it had the new logo showing. Sorry as I know that’s not much help, but you are doing the right steps (and more)

5

I know it worked at one point in time, as our existing company logo is there. So yeah, something is wrong somewhere.

I looked in the Erp.Company table and don’t see anything pointing to a logo anywhere…so I am not sure where/how it is stored. (I was hoping as a base64 encoded image in the DB, but no avail)

6

I can confirm I did just as @TDray did and on reopening the new logo was there.

I am think you have something in the ice.ShellLayoutPersonal table that is your layout. I have to remove those when I move my live to dev or I get the live colors and not the dev published layout.

7

I just opened up that new environment on a workstation where it has never been opened before, logged in as a brand new user that I just created, and it still shows the old logo.

I realize that today is technically my Friday, but it is sure acting like it is the Monday that it is.

EDIT: I also deleted the record for my account from ice.ShellLayoutPersonal, just to see if it made any difference. Spoiler alert: It did not.

1 Like
8

We’ve always handled it via Company Maintenance so odd it’s not working for you. Perhaps try these commands to clear cache:

rmdir /s /q %appdata%\epicor
rmdir /s /q %localappdata%\Epicor
rmdir /s /q %programdata%\Epicor
9

I did that earlier (from the Explorer screen, not command prompt), but I did do it again from the CLI ‘just in case’. No luck. :thinking:

1 Like