Crystal Reports Print Preview Issue with Kinetic Browser

Hi all,

I’ve been playing around with 2024.2 in the browser to get everything ready for the eventual smart client sunset, and I’ve been running into a strange Crystal Report print issue.

So print previewing from the smart client for Quotes, Orders, etc. works fine and you get the crystal viewer with the report preview showing. When I try to do it through the browser (Edge agent is running and up to date), I get the following:

Now from here if I go to actually print it, it prints out fine. After printing, if I re-try the print preview, it either suddenly works and I get my crystal viewer print preview, or it re-runs the last print operation I did (Seems random as to which it does). Its almost as if the printer setting and the page setting are cached after you print, but when you first load up the form it is missing those parameters, hence the print preview erroring out.

Is this known behavior? or am I missing something super simple?

I have this same issue! We went live with 2024.2 in April this year and initially found that going into the crystal template file > page setup and ticking the ‘no printer (optimise for screen…’ fixed the issue but this seems to be no longer working for us.

Very interested in any progress on this, and I’ll be sure to pop back here and update you if I find a solution too!

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Thanks for reporting back Matt!

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