Got a weird Crystal Reports issue. We have a report share where we put custom crystal reports. Domain users have read/write access to the share and the reports folder. In Company Maintenance we saved a username/password in the ODBC settings to use with the Crystal Reports. When a user runs the report, they leave the box checked to use Default Username/Password. When the report runs it prompts for username and password.
If you click Cancel, you get the error below. If you enter the password for that user same error. The username/password work in Crystal and just in SSMS.
The ‘reports’ user has SQL access as a datareader/datawriter on the database the Crystal Reports is pointing to. The strange part is that if I run the report as an ERP admin and SQL admin it works. But if I make the user that’s running the report a SQL admin it still doesn’t. Have tried adding them as admins on the SQL server and the Epicor ERP servers. Doesn’t make a difference. Still unable to run the report. Crystal Reports runtime is installed. Out of ideas on this one. Anyone else have anything?
First attempt to get this working. Worked on it all day yesterday trying to get it to work. The E10 database is the source with the report being launched from the E10 menu. The report is being displayed with the default E10 Crystal Report viewer. The database source is just an ADO connection in the report. If you run the report outside of E10 with a Crystal Reports viewer it prompts for username/password. If I enter the same username/password that’s setup in the E10 Company Maintenance it runs fine.
We want to run the report within E10 (Have a menu item for the report)
Running the report outside of E10 prompts for password because of the ADO connection. When running from within E10 the username/password should be passed from Company Maintenance.
Entering the password outside of E10 works fine. If we enter the same username/password when prompted from running within E10 it doesn’t work.
@ckrusen and @chaddb I was just revisiting some of our crystal reports before an upgrade. Is there documentation on using this ODBC field in company maintenance for crystal reports?
@utaylor - I’m not sure where I picked up that we could use the ODBC field in Company Maintenance. I think someone on here mentioned it. Or it was in an Epicor Doc that I found. Is that not how you have your Crystal Reports setup?
Looks like I do. As does another admin where the report works. Looking at a user workstation where the report doesn’t run. They don’t have it installed.
