Custom tool is disabled on tracker screen

Mike_Tonoyan · October 24, 2025, 5:00pm

Hello,

I added a custom “Print Labels” tool to “Customer Shipment” details page secondary toolbar. The tool appears as a button. On click the BAQ report opens with pack slip number populated. The “Print Labels” tool is enabled on the Customer Shipment Entry screen, but it is disabled on the tracker screen. How can I enable it on the tracker screen?

Customer Shipment Entry screen

Customer Shipment Tracker screen

Here is the app-open setup

Randy · October 24, 2025, 5:26pm

In menu maintenace is the “Tracker” menu item set to read only (checkbox)?

Mike_Tonoyan · October 24, 2025, 5:40pm

Yes, it is set as Read Only. The other standard tools are not disabled on the tracker.

Randy · October 24, 2025, 7:02pm

Then that’s likely it, what events run in Dev Console? Perhaps one of them checks for the read-only flag and is what is disabling all controls. You may be able to get it to exclude your button.