I'm not sure if there is one because shipping performance is such a slippery issue. We have at least 4 different ways of measuring if a shipment was on-time. There is the original "want" date by the customer, the date we acknowledge we will ship by, the date we and the customer agree to change it to (for various reasons including customer spec changes), and finally the internal ship by date (within 2 days of agreed date). Some customers give little or no lead time (1 day for a part which takes 2 weeks to make?) but we still measure customer perception versus our promise (acknowledgement). We use a lot of user fields and VB form date fields for the various dates and then report on those. Oh, and a further complication - partial shipments...where we ship a small part of an order on-time and catch-up with the rest of it later. Often at request of customer - so now we have two or more sets of dates to hit on the various releases and have to try to decide whether we track the small partials at all. Finally shipping performance really comes back to haunt production and shipping people (as a KPI) and becomes a politically and emotionally charged subject. I've never been anywhere where rules and exceptions to rules did not get really tangled after awhile. For these reasons I think such reports are almost always home grown.
-Todd C.
-----Original Message-----
From: Jasper Recto [mailto:jrecto@...]
Sent: Tuesday, August 19, 2003 3:59 PM
To: Vantage Groups (E-mail)
Subject: [Vantage] Customer Performance report
Does anybody know if Vantage has a report that can take a customer and show us the shipping performance history to determine if we have been shipping our items on time.
Thanks,
Jasper
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
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[Non-text portions of this message have been removed]
-Todd C.
-----Original Message-----
From: Jasper Recto [mailto:jrecto@...]
Sent: Tuesday, August 19, 2003 3:59 PM
To: Vantage Groups (E-mail)
Subject: [Vantage] Customer Performance report
Does anybody know if Vantage has a report that can take a customer and show us the shipping performance history to determine if we have been shipping our items on time.
Thanks,
Jasper
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]