Cycle Count tolerance not recognizing write down

Epicor ERP 10
1

We are having an issue with the cycle count process believing an item is within tolerance, when it is outside of tolerance. We set a test. We have 5% as the tolerance at the ABC code level. All have 5%. These are the only codes in our TEST environment. We counted one item at a write down of -4%. We counted another item at a write down of -27%. We also did an item to add 3% and add 12%. The cycle count maint and cycle count reason screens both show only 1 item out of tolerance. The +12%.

Epicor 10.2.600.18 does not understand 5% to mean plus or minus 5%.
Do we have something set incorrectly?
I do not see that this is a problem other people are seeing.
Scott

2

I’ve wondered this, too. I’m curious if you find anything.

I actually didn’t try to investigate it to death, for once (what has happened to me?), so I didn’t even think about it being a positive-only thing. But that might explain it.

3

Cycle counting was put in place and I assumed it worked through our upgrade. The clerk finally put her hand up asked for some help.

Epicor Support said they were tossing this over to Development.

Scott