I attempted to contact support for assistance in pointing our data link to production, but I was flat out told that professional services have made it to where only they are able to do this. Sounds about right with Epicor’s seriously lacking support.
Anyways, I managed to identify why only Pilot was working when setting the datalink source. It turns out that the following URL is enabled for pilot, but not for the other environments. This is where I’m stuck, not sure how to expose this so that I can connect to production.
The URL ECM is attempting to use: https://HOST/ENVIRONMENT/Ice/Lib/SessionMod.svc
Any insight would be appreciated, thanks!
edit: to clarify, I mean the AP Automation data link.