{Disarmed} RE: [Off Topic] T1 Line - Troubleshooting -

system · December 19, 2007, 7:11am

Since every phone system is different it is very difficult to
troubleshoot without seeing it. Here are some general tips that may
help but not sure if you "touch" the phone system at all:

1) If the phone system has multiple cards that are identical, you
can down the phone system and swap boards to see if the problem
transfers (my phone system has 4 cards for digital phones).

2) Reseat all the connectors on the phone system.

3) Reseat all circuit boards in the phone system.

4) If wires punch down on a 66 or 110 block, re-punch the wires
associated with line 100.

Butch

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of dhieber
Sent: Monday, December 17, 2007 11:23 AM
To: vantage@yahoogroups.com
Subject: RE: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
Troubleshooting - Stupid Question

When the phone comes in and we transfer to the person, the problem
follows
the call. So, it is not the phone it self.

It is a shareable line, meaning if I hit the outgoing line I get
whichever
line is next available but I can tell which line I am dialing out on or
which line I am getting a phone call in on. The only line that has the
noise is line 100. Line 100 is our main incoming.

phone line.

When the T1 provider came in he said he tested the phone before our line
and
he did not hear static. So I would have to assume it is the phone
equipment
provider. But we all know what happens when we assume.

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...
<mailto:dhieber%40vamcointernational.com>

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential
and
are intended for the sole use of the intended recipient(s). Any
unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not
the
intended recipient, please contact the sender by reply email and destroy
all
copies of the original message.

_____

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of
Paul Lipham
Sent: Monday, December 17, 2007 1:34 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line - Troubleshooting
-
Stupid Question

Did you test the phone on a different line to make sure it's not the
phone?

If you did and the problem sticks with the port it's probably the phone
switch. I've had static on analog ports in the past and we had to
replace
the phone switch card that handled that port.

This is always a problem with phone providers and phone service
providers.
They love to play the point the finger game. I have worked with phone
systems for the past 18 years and I say it's the phone system's problem,
or
the cabling from the switch to the phone is bad. If it's a VoIP phone
check
the programming on it, something might be wrong there.......Then call
the
phone system provider and tell them you are evaluating a new Cisco
system,
they should be out quickly.

Paul L.

________________________________
From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf Of dhieber
Sent: Monday, December 17, 2007 12:25 PM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid
Question

Hello Everyone!

Here is my dumb question of the week. We are having a problem with one
of
our telephone lines (line 100) there seems to be a lot of static/noise
on
this line on incoming phone calls. I called our T1 provider and they did
not feel it was their problem since it was only on 1 of our 8 lines. But
they came out and tested line, and said it was not their side. So our
called our phone provider and they said it is not them because it is
only on
one of the lines, that I needed to call the phone company. The phone
provider does not want to come out.

I am getting different stories from each provider both pointing fingers
at
each other. So, my question is, who is right? If it was the T1 line
would
it normally be all the lines? Is it odd that it is just one incoming
line?

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@vamcointern <mailto:dhieber%40vamcointernational.com>
ational.com<mailto:dhieber%40vamcointernational.com>

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential
and
are intended for the sole use of the intended recipient(s). Any
unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not
the
intended recipient, please contact the sender by reply email and destroy
all
copies of the original message.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · December 17, 2007, 1:23pm

Hello Everyone!

Here is my dumb question of the week. We are having a problem with one of
our telephone lines (line 100) there seems to be a lot of static/noise on
this line on incoming phone calls. I called our T1 provider and they did
not feel it was their problem since it was only on 1 of our 8 lines. But
they came out and tested line, and said it was not their side. So our
called our phone provider and they said it is not them because it is only on
one of the lines, that I needed to call the phone company. The phone
provider does not want to come out.

I am getting different stories from each provider both pointing fingers at
each other. So, my question is, who is right? If it was the T1 line would
it normally be all the lines? Is it odd that it is just one incoming line?

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

[Non-text portions of this message have been removed]

system · December 17, 2007, 1:33pm

Did you test the phone on a different line to make sure it's not the phone?

If you did and the problem sticks with the port it's probably the phone switch. I've had static on analog ports in the past and we had to replace the phone switch card that handled that port.

This is always a problem with phone providers and phone service providers. They love to play the point the finger game. I have worked with phone systems for the past 18 years and I say it's the phone system's problem, or the cabling from the switch to the phone is bad. If it's a VoIP phone check the programming on it, something might be wrong there.......Then call the phone system provider and tell them you are evaluating a new Cisco system, they should be out quickly.

Paul L.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of dhieber
Sent: Monday, December 17, 2007 12:25 PM
To: vantage@yahoogroups.com
Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid Question

Hello Everyone!

Here is my dumb question of the week. We are having a problem with one of
our telephone lines (line 100) there seems to be a lot of static/noise on
this line on incoming phone calls. I called our T1 provider and they did
not feel it was their problem since it was only on 1 of our 8 lines. But
they came out and tested line, and said it was not their side. So our
called our phone provider and they said it is not them because it is only on
one of the lines, that I needed to call the phone company. The phone
provider does not want to come out.

I am getting different stories from each provider both pointing fingers at
each other. So, my question is, who is right? If it was the T1 line would
it normally be all the lines? Is it odd that it is just one incoming line?

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...<mailto:dhieber%40vamcointernational.com>

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · December 17, 2007, 1:42pm

If it's possible to swap the faulty line to your installation and the
problem persists on the same line then it's related to your T1 provider
otherwise it's your phoneprovider..............

Just my stupid answer............... :-)

dhieber schreef:

> Hello Everyone!
>
>
>
> Here is my dumb question of the week. We are having a problem with one of
> our telephone lines (line 100) there seems to be a lot of static/noise on
> this line on incoming phone calls. I called our T1 provider and they did
> not feel it was their problem since it was only on 1 of our 8 lines. But
> they came out and tested line, and said it was not their side. So our
> called our phone provider and they said it is not them because it is only on
> one of the lines, that I needed to call the phone company. The phone
> provider does not want to come out.
>
>
>
> I am getting different stories from each provider both pointing fingers at
> each other. So, my question is, who is right? If it was the T1 line would
> it normally be all the lines? Is it odd that it is just one incoming line?
>
>
>
>
>
>
>
>
> Thank you,
>
>
>
>
>
>
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
>
>
> email: dhieber@...
>
>
>
> Website; www.vamcointernational.com
>
>
>
> **********
>
> This e-mail message and any files transmitted with it are confidential and
> are intended for the sole use of the intended recipient(s). Any unauthorized
> use or disclosure is prohibited. Any opinions expressed in the email are
> those of the individual and not necessarily the company. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> copies of the original message.
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>
>
>
>

system · December 17, 2007, 1:48pm

Do you have a 1-to-1 setup of T1 channels to a specific extension or is this a shareable line? Like on our system if I do a 9 for an outside line I get assigned one of several "channels" or lines. If this is a bolted in deal (such as to an analog phone) I would suspect building wiring or the Phone extension. Since it is only on incoming calls is this line dedicated to handling incoming calls? Is it one of many lines that your main number points to?

Otherwise....is the T1 to phone switch connection digital or do you split lines out to analog via a channel bank? I might then suspect the digital interface in the phone system or the channel bank respectively.

The last time I saw static on a T1 it was on all channels and was due to standing water in the streetside wiring pylon. But it was all lines.

-Todd C.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of dhieber
Sent: Monday, December 17, 2007 12:25 PM
To: vantage@yahoogroups.com
Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid Question

Hello Everyone!

Here is my dumb question of the week. We are having a problem with one of
our telephone lines (line 100) there seems to be a lot of static/noise on
this line on incoming phone calls. I called our T1 provider and they did
not feel it was their problem since it was only on 1 of our 8 lines. But
they came out and tested line, and said it was not their side. So our
called our phone provider and they said it is not them because it is only on
one of the lines, that I needed to call the phone company. The phone
provider does not want to come out.

I am getting different stories from each provider both pointing fingers at
each other. So, my question is, who is right? If it was the T1 line would
it normally be all the lines? Is it odd that it is just one incoming line?

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...<mailto:dhieber%40vamcointernational.com>

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · December 17, 2007, 2:22pm

When the phone comes in and we transfer to the person, the problem follows
the call. So, it is not the phone it self.

It is a shareable line, meaning if I hit the outgoing line I get whichever
line is next available but I can tell which line I am dialing out on or
which line I am getting a phone call in on. The only line that has the
noise is line 100. Line 100 is our main incoming.

phone line.

When the T1 provider came in he said he tested the phone before our line and
he did not hear static. So I would have to assume it is the phone equipment
provider. But we all know what happens when we assume.

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Paul Lipham
Sent: Monday, December 17, 2007 1:34 PM
To: vantage@yahoogroups.com
Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line - Troubleshooting -
Stupid Question

Did you test the phone on a different line to make sure it's not the phone?

If you did and the problem sticks with the port it's probably the phone
switch. I've had static on analog ports in the past and we had to replace
the phone switch card that handled that port.

This is always a problem with phone providers and phone service providers.
They love to play the point the finger game. I have worked with phone
systems for the past 18 years and I say it's the phone system's problem, or
the cabling from the switch to the phone is bad. If it's a VoIP phone check
the programming on it, something might be wrong there.......Then call the
phone system provider and tell them you are evaluating a new Cisco system,
they should be out quickly.

Paul L.

________________________________
From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf Of dhieber
Sent: Monday, December 17, 2007 12:25 PM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid Question

Hello Everyone!

Here is my dumb question of the week. We are having a problem with one of
our telephone lines (line 100) there seems to be a lot of static/noise on
this line on incoming phone calls. I called our T1 provider and they did
not feel it was their problem since it was only on 1 of our 8 lines. But
they came out and tested line, and said it was not their side. So our
called our phone provider and they said it is not them because it is only on
one of the lines, that I needed to call the phone company. The phone
provider does not want to come out.

I am getting different stories from each provider both pointing fingers at
each other. So, my question is, who is right? If it was the T1 line would
it normally be all the lines? Is it odd that it is just one incoming line?

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@vamcointern <mailto:dhieber%40vamcointernational.com>
ational.com<mailto:dhieber%40vamcointernational.com>

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · December 17, 2007, 2:47pm

Is the T-1 broken into analog before going into your phone system?

--- In vantage@yahoogroups.com, "dhieber" <dhieber@...> wrote:
>
>
>
> When the phone comes in and we transfer to the person, the problem
follows
> the call. So, it is not the phone it self.
>
>
>
> It is a shareable line, meaning if I hit the outgoing line I get
whichever
> line is next available but I can tell which line I am dialing out
on or
> which line I am getting a phone call in on. The only line that
has the
> noise is line 100. Line 100 is our main incoming.
>
> phone line.
>
>
>
> When the T1 provider came in he said he tested the phone before
our line and
> he did not hear static. So I would have to assume it is the phone
equipment
> provider. But we all know what happens when we assume.
>
>
>
> Thank you,
>
>
>
>
>
>
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
>
>
> email: dhieber@...
>
>
>
> Website; www.vamcointernational.com
>
>
>
> **********
>
> This e-mail message and any files transmitted with it are
confidential and
> are intended for the sole use of the intended recipient(s). Any
unauthorized
> use or disclosure is prohibited. Any opinions expressed in the
email are
> those of the individual and not necessarily the company. If you
are not the
> intended recipient, please contact the sender by reply email and
destroy all
> copies of the original message.
>
> _____
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Paul Lipham
> Sent: Monday, December 17, 2007 1:34 PM
> To: vantage@yahoogroups.com
> Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
Troubleshooting -
> Stupid Question
>
>
>
> Did you test the phone on a different line to make sure it's not
the phone?
>
> If you did and the problem sticks with the port it's probably the
phone
> switch. I've had static on analog ports in the past and we had to
replace
> the phone switch card that handled that port.
>
> This is always a problem with phone providers and phone service
providers.
> They love to play the point the finger game. I have worked with
phone
> systems for the past 18 years and I say it's the phone system's
problem, or
> the cabling from the switch to the phone is bad. If it's a VoIP
phone check
> the programming on it, something might be wrong there.......Then
call the
> phone system provider and tell them you are evaluating a new Cisco
system,
> they should be out quickly.
>
> Paul L.
>
> ________________________________
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%
40yahoogroups.com> .com] On
> Behalf Of dhieber
> Sent: Monday, December 17, 2007 12:25 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid
Question
>
> Hello Everyone!
>
> Here is my dumb question of the week. We are having a problem with
one of
> our telephone lines (line 100) there seems to be a lot of
static/noise on
> this line on incoming phone calls. I called our T1 provider and
they did
> not feel it was their problem since it was only on 1 of our 8
lines. But
> they came out and tested line, and said it was not their side. So
our
> called our phone provider and they said it is not them because it
is only on
> one of the lines, that I needed to call the phone company. The
phone
> provider does not want to come out.
>
> I am getting different stories from each provider both pointing
fingers at
> each other. So, my question is, who is right? If it was the T1
line would
> it normally be all the lines? Is it odd that it is just one
incoming line?
>
> Thank you,
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
> email: dhieber@vamcointern <mailto:dhieber%
40vamcointernational.com>
> ational.com<mailto:dhieber%40vamcointernational.com>
>
> Website; www.vamcointernational.com
>
> **********
>
> This e-mail message and any files transmitted with it are
confidential and
> are intended for the sole use of the intended recipient(s). Any
unauthorized
> use or disclosure is prohibited. Any opinions expressed in the
email are
> those of the individual and not necessarily the company. If you
are not the
> intended recipient, please contact the sender by reply email and
destroy all
> copies of the original message.
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · December 18, 2007, 10:32am

Michelle,

Yes it is broken into analog before going into our phone system.

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Michael McWilliams
Sent: Monday, December 17, 2007 2:48 PM
To: vantage@yahoogroups.com
Subject: {Disarmed} Re: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
Troubleshooting - Stupid Question

Is the T-1 broken into analog before going into your phone system?

--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
"dhieber" <dhieber@...> wrote:

>
>
>
> When the phone comes in and we transfer to the person, the problem

follows

> the call. So, it is not the phone it self.
>
>
>
> It is a shareable line, meaning if I hit the outgoing line I get

whichever

> line is next available but I can tell which line I am dialing out

on or

> which line I am getting a phone call in on. The only line that

has the

> noise is line 100. Line 100 is our main incoming.
>
> phone line.
>
>
>
> When the T1 provider came in he said he tested the phone before

our line and

> he did not hear static. So I would have to assume it is the phone

equipment

> provider. But we all know what happens when we assume.
>
>
>
> Thank you,
>
>
>
>
>
>
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
>
>
> email: dhieber@...
>
>
>
> Website; www.vamcointernational.com
>
>
>
> **********
>
> This e-mail message and any files transmitted with it are

confidential and

> are intended for the sole use of the intended recipient(s). Any

unauthorized

> use or disclosure is prohibited. Any opinions expressed in the

email are

> those of the individual and not necessarily the company. If you

are not the

> intended recipient, please contact the sender by reply email and

destroy all

> copies of the original message.
>
> _____
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com

[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf Of

> Paul Lipham
> Sent: Monday, December 17, 2007 1:34 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -

Troubleshooting -

> Stupid Question
>
>
>
> Did you test the phone on a different line to make sure it's not

the phone?

>
> If you did and the problem sticks with the port it's probably the

phone

> switch. I've had static on analog ports in the past and we had to

replace

> the phone switch card that handled that port.
>
> This is always a problem with phone providers and phone service

providers.

> They love to play the point the finger game. I have worked with

phone

> systems for the past 18 years and I say it's the phone system's

problem, or

> the cabling from the switch to the phone is bad. If it's a VoIP

phone check

> the programming on it, something might be wrong there.......Then

call the

> phone system provider and tell them you are evaluating a new Cisco

system,

> they should be out quickly.
>
> Paul L.
>
> ________________________________
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%

40yahoogroups.com> .com] On

> Behalf Of dhieber
> Sent: Monday, December 17, 2007 12:25 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting - Stupid

Question

>
> Hello Everyone!
>
> Here is my dumb question of the week. We are having a problem with

one of

> our telephone lines (line 100) there seems to be a lot of

static/noise on

> this line on incoming phone calls. I called our T1 provider and

they did

> not feel it was their problem since it was only on 1 of our 8

lines. But

> they came out and tested line, and said it was not their side. So

our

> called our phone provider and they said it is not them because it

is only on

> one of the lines, that I needed to call the phone company. The

phone

> provider does not want to come out.
>
> I am getting different stories from each provider both pointing

fingers at

> each other. So, my question is, who is right? If it was the T1

line would

> it normally be all the lines? Is it odd that it is just one

incoming line?

>
> Thank you,
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
> email: dhieber@vamcointern <mailto:dhieber%

40vamcointernational.com>

> ational.com<mailto:dhieber%40vamcointernational.com>
>
> Website; www.vamcointernational.com
>
> **********
>
> This e-mail message and any files transmitted with it are

confidential and

> are intended for the sole use of the intended recipient(s). Any

unauthorized

> use or disclosure is prohibited. Any opinions expressed in the

email are

> those of the individual and not necessarily the company. If you

are not the

> intended recipient, please contact the sender by reply email and

destroy all

> copies of the original message.
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]

system · December 18, 2007, 11:16am

I would just go to the block with a phone and some alligators. Test
each pair. Not sure who owns what equipment, but in our case we are
only reponsible from the point of after the block to our system. I
have had many ocassions when they said it was me so I cliped onto
the block and called them & said do you hear the static.. We have
had single channels with static, squeal, and other strange noises.

--- In vantage@yahoogroups.com, "dhieber" <dhieber@...> wrote:
>
> Michelle,
>
>
>
> Yes it is broken into analog before going into our phone system.
>
>
>
>
>
> Thank you,
>
>
>
>
>
>
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
>
>
> email: dhieber@...
>
>
>
> Website; www.vamcointernational.com
>
>
>
> **********
>
> This e-mail message and any files transmitted with it are
confidential and
> are intended for the sole use of the intended recipient(s). Any
unauthorized
> use or disclosure is prohibited. Any opinions expressed in the
email are
> those of the individual and not necessarily the company. If you
are not the
> intended recipient, please contact the sender by reply email and
destroy all
> copies of the original message.
>
> _____
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Michael McWilliams
> Sent: Monday, December 17, 2007 2:48 PM
> To: vantage@yahoogroups.com
> Subject: {Disarmed} Re: {Disarmed} RE: [Vantage] [Off Topic] T1
Line -
> Troubleshooting - Stupid Question
>
>
>
> Is the T-1 broken into analog before going into your phone system?
>
> --- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
> "dhieber" <dhieber@> wrote:
> >
> >
> >
> > When the phone comes in and we transfer to the person, the
problem
> follows
> > the call. So, it is not the phone it self.
> >
> >
> >
> > It is a shareable line, meaning if I hit the outgoing line I get
> whichever
> > line is next available but I can tell which line I am dialing
out
> on or
> > which line I am getting a phone call in on. The only line that
> has the
> > noise is line 100. Line 100 is our main incoming.
> >
> > phone line.
> >
> >
> >
> > When the T1 provider came in he said he tested the phone before
> our line and
> > he did not hear static. So I would have to assume it is the
phone
> equipment
> > provider. But we all know what happens when we assume.
> >
> >
> >
> > Thank you,
> >
> >
> >
> >
> >
> >
> >
> > Dina Hieber
> >
> > Vamco International, Inc.
> >
> > 555 Epsilon Drive, Pittsburgh, PA 15238
> >
> > Tel: (412) 963-7100
> >
> > Fax: (412) 963-9511
> >
> >
> >
> > email: dhieber@
> >
> >
> >
> > Website; www.vamcointernational.com
> >
> >
> >
> > **********
> >
> > This e-mail message and any files transmitted with it are
> confidential and
> > are intended for the sole use of the intended recipient(s). Any
> unauthorized
> > use or disclosure is prohibited. Any opinions expressed in the
> email are
> > those of the individual and not necessarily the company. If you
> are not the
> > intended recipient, please contact the sender by reply email and
> destroy all
> > copies of the original message.
> >
> > _____
> >
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%
40yahoogroups.com> .com] On
> Behalf Of
> > Paul Lipham
> > Sent: Monday, December 17, 2007 1:34 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
> Troubleshooting -
> > Stupid Question
> >
> >
> >
> > Did you test the phone on a different line to make sure it's not
> the phone?
> >
> > If you did and the problem sticks with the port it's probably
the
> phone
> > switch. I've had static on analog ports in the past and we had
to
> replace
> > the phone switch card that handled that port.
> >
> > This is always a problem with phone providers and phone service
> providers.
> > They love to play the point the finger game. I have worked with
> phone
> > systems for the past 18 years and I say it's the phone system's
> problem, or
> > the cabling from the switch to the phone is bad. If it's a VoIP
> phone check
> > the programming on it, something might be wrong there.......Then
> call the
> > phone system provider and tell them you are evaluating a new
Cisco
> system,
> > they should be out quickly.
> >
> > Paul L.
> >
> > ________________________________
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > [mailto:vantage@yahoogroups <mailto:vantage%
> 40yahoogroups.com> .com] On
> > Behalf Of dhieber
> > Sent: Monday, December 17, 2007 12:25 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting -
Stupid
> Question
> >
> > Hello Everyone!
> >
> > Here is my dumb question of the week. We are having a problem
with
> one of
> > our telephone lines (line 100) there seems to be a lot of
> static/noise on
> > this line on incoming phone calls. I called our T1 provider and
> they did
> > not feel it was their problem since it was only on 1 of our 8
> lines. But
> > they came out and tested line, and said it was not their side.
So
> our
> > called our phone provider and they said it is not them because
it
> is only on
> > one of the lines, that I needed to call the phone company. The
> phone
> > provider does not want to come out.
> >
> > I am getting different stories from each provider both pointing
> fingers at
> > each other. So, my question is, who is right? If it was the T1
> line would
> > it normally be all the lines? Is it odd that it is just one
> incoming line?
> >
> > Thank you,
> >
> > Dina Hieber
> >
> > Vamco International, Inc.
> >
> > 555 Epsilon Drive, Pittsburgh, PA 15238
> >
> > Tel: (412) 963-7100
> >
> > Fax: (412) 963-9511
> >
> > email: dhieber@vamcointern <mailto:dhieber%
> 40vamcointernational.com>
> > ational.com<mailto:dhieber%40vamcointernational.com>
> >
> > Website; www.vamcointernational.com
> >
> > **********
> >
> > This e-mail message and any files transmitted with it are
> confidential and
> > are intended for the sole use of the intended recipient(s). Any
> unauthorized
> > use or disclosure is prohibited. Any opinions expressed in the
> email are
> > those of the individual and not necessarily the company. If you
> are not the
> > intended recipient, please contact the sender by reply email and
> destroy all
> > copies of the original message.
> >
> > [Non-text portions of this message have been removed]
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · December 18, 2007, 11:21am

Michael,

When One Communication (T1 supplier was in, that is what he did and there
was no static/noise. Which is what prompted me to call American Telecom
(our phone equipment). American Telecom is telling me since it is not on
all lines it is One Communications (t1 provider) problem, they do not want
to come in, they said to call them back. But this morning I yelled, this is
what I pay maintenance for, come in! So we will see. I am just hoping I do
not have egg on my face later on.

Thank you,

Dina Hieber

Vamco International, Inc.

555 Epsilon Drive, Pittsburgh, PA 15238

Tel: (412) 963-7100

Fax: (412) 963-9511

email: dhieber@...

Website; www.vamcointernational.com

**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Michael McWilliams
Sent: Tuesday, December 18, 2007 11:16 AM
To: vantage@yahoogroups.com
Subject: {Disarmed} Re: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
Troubleshooting - Stupid Question

I would just go to the block with a phone and some alligators. Test
each pair. Not sure who owns what equipment, but in our case we are
only reponsible from the point of after the block to our system. I
have had many ocassions when they said it was me so I cliped onto
the block and called them & said do you hear the static.. We have
had single channels with static, squeal, and other strange noises.

--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
"dhieber" <dhieber@...> wrote:

>
> Michelle,
>
>
>
> Yes it is broken into analog before going into our phone system.
>
>
>
>
>
> Thank you,
>
>
>
>
>
>
>
> Dina Hieber
>
> Vamco International, Inc.
>
> 555 Epsilon Drive, Pittsburgh, PA 15238
>
> Tel: (412) 963-7100
>
> Fax: (412) 963-9511
>
>
>
> email: dhieber@...
>
>
>
> Website; www.vamcointernational.com
>
>
>
> **********
>
> This e-mail message and any files transmitted with it are

confidential and

> are intended for the sole use of the intended recipient(s). Any

unauthorized

> use or disclosure is prohibited. Any opinions expressed in the

email are

> those of the individual and not necessarily the company. If you

are not the

> intended recipient, please contact the sender by reply email and

destroy all

> copies of the original message.
>
> _____
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com

[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf Of

> Michael McWilliams
> Sent: Monday, December 17, 2007 2:48 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: {Disarmed} Re: {Disarmed} RE: [Vantage] [Off Topic] T1

Line -

> Troubleshooting - Stupid Question
>
>
>
> Is the T-1 broken into analog before going into your phone system?
>
> --- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
> "dhieber" <dhieber@> wrote:
> >
> >
> >
> > When the phone comes in and we transfer to the person, the

problem

> follows
> > the call. So, it is not the phone it self.
> >
> >
> >
> > It is a shareable line, meaning if I hit the outgoing line I get
> whichever
> > line is next available but I can tell which line I am dialing

out

> on or
> > which line I am getting a phone call in on. The only line that
> has the
> > noise is line 100. Line 100 is our main incoming.
> >
> > phone line.
> >
> >
> >
> > When the T1 provider came in he said he tested the phone before
> our line and
> > he did not hear static. So I would have to assume it is the

phone

> equipment
> > provider. But we all know what happens when we assume.
> >
> >
> >
> > Thank you,
> >
> >
> >
> >
> >
> >
> >
> > Dina Hieber
> >
> > Vamco International, Inc.
> >
> > 555 Epsilon Drive, Pittsburgh, PA 15238
> >
> > Tel: (412) 963-7100
> >
> > Fax: (412) 963-9511
> >
> >
> >
> > email: dhieber@
> >
> >
> >
> > Website; www.vamcointernational.com
> >
> >
> >
> > **********
> >
> > This e-mail message and any files transmitted with it are
> confidential and
> > are intended for the sole use of the intended recipient(s). Any
> unauthorized
> > use or disclosure is prohibited. Any opinions expressed in the
> email are
> > those of the individual and not necessarily the company. If you
> are not the
> > intended recipient, please contact the sender by reply email and
> destroy all
> > copies of the original message.
> >
> > _____
> >
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%

40yahoogroups.com> .com] On

> Behalf Of
> > Paul Lipham
> > Sent: Monday, December 17, 2007 1:34 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: {Disarmed} RE: [Vantage] [Off Topic] T1 Line -
> Troubleshooting -
> > Stupid Question
> >
> >
> >
> > Did you test the phone on a different line to make sure it's not
> the phone?
> >
> > If you did and the problem sticks with the port it's probably

the

> phone
> > switch. I've had static on analog ports in the past and we had

to

> replace
> > the phone switch card that handled that port.
> >
> > This is always a problem with phone providers and phone service
> providers.
> > They love to play the point the finger game. I have worked with
> phone
> > systems for the past 18 years and I say it's the phone system's
> problem, or
> > the cabling from the switch to the phone is bad. If it's a VoIP
> phone check
> > the programming on it, something might be wrong there.......Then
> call the
> > phone system provider and tell them you are evaluating a new

Cisco

> system,
> > they should be out quickly.
> >
> > Paul L.
> >
> > ________________________________
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > [mailto:vantage@yahoogroups <mailto:vantage%
> 40yahoogroups.com> .com] On
> > Behalf Of dhieber
> > Sent: Monday, December 17, 2007 12:25 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: [Vantage] [Off Topic] T1 Line - Troubleshooting -

Stupid

> Question
> >
> > Hello Everyone!
> >
> > Here is my dumb question of the week. We are having a problem

with

> one of
> > our telephone lines (line 100) there seems to be a lot of
> static/noise on
> > this line on incoming phone calls. I called our T1 provider and
> they did
> > not feel it was their problem since it was only on 1 of our 8
> lines. But
> > they came out and tested line, and said it was not their side.

So

> our
> > called our phone provider and they said it is not them because

it

> is only on
> > one of the lines, that I needed to call the phone company. The
> phone
> > provider does not want to come out.
> >
> > I am getting different stories from each provider both pointing
> fingers at
> > each other. So, my question is, who is right? If it was the T1
> line would
> > it normally be all the lines? Is it odd that it is just one
> incoming line?
> >
> > Thank you,
> >
> > Dina Hieber
> >
> > Vamco International, Inc.
> >
> > 555 Epsilon Drive, Pittsburgh, PA 15238
> >
> > Tel: (412) 963-7100
> >
> > Fax: (412) 963-9511
> >
> > email: dhieber@vamcointern <mailto:dhieber%
> 40vamcointernational.com>
> > ational.com<mailto:dhieber%40vamcointernational.com>
> >
> > Website; www.vamcointernational.com
> >
> > **********
> >
> > This e-mail message and any files transmitted with it are
> confidential and
> > are intended for the sole use of the intended recipient(s). Any
> unauthorized
> > use or disclosure is prohibited. Any opinions expressed in the
> email are
> > those of the individual and not necessarily the company. If you
> are not the
> > intended recipient, please contact the sender by reply email and
> destroy all
> > copies of the original message.
> >
> > [Non-text portions of this message have been removed]
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]