Doc-Link - Printing Blank Pages

Yahoo Archive
1
Thanks - I've resolved this for all printing - if anyone needs the info PM me and I'll send the details
2
I've just managed to access altecs Doc-Link 2.5 and am setting up Vantages reports via routing within the program. All seems to be OK apart from if I try and print I get a blank print out.

I've tested this printer outside of Altec and it is fine. The email version of the document is also OK.

Anybody have any ideas - I know our support company haven't got a clue!!!(but thats not new!!!!)
3
This may sound dumb but believe me I've had it happen before...make sure the font color is not white.

Greg

----- Original Message -----
From: roomurray
To: vantage@yahoogroups.com
Sent: Thursday, April 16, 2009 7:58 AM
Subject: [Vantage] Doc-Link - Printing Blank Pages





I've just managed to access altecs Doc-Link 2.5 and am setting up Vantages reports via routing within the program. All seems to be OK apart from if I try and print I get a blank print out.

I've tested this printer outside of Altec and it is fine. The email version of the document is also OK.

Anybody have any ideas - I know our support company haven't got a clue!!!(but thats not new!!!!)





[Non-text portions of this message have been removed]
4
No, its not white - its wierd as when I view the document within doc-link and print it's fine. It's when its created in the output method - I get no print (althougth the email version is fine)

--- In vantage@yahoogroups.com, "gclauser" <gclauser@...> wrote:
>
> This may sound dumb but believe me I've had it happen before...make sure the font color is not white.
>
> Greg
>
>
5
This is a bug in doc-link v2.5.

You can bypass it by reducing the Color Depth of each document in the doc-link Administrator. The error only crops up when your color depth is set to 8 BPP.


Nigel.



--- In vantage@yahoogroups.com, "roomurray" <rupert@...> wrote:
>
> I've just managed to access altecs Doc-Link 2.5 and am setting up Vantages reports via routing within the program. All seems to be OK apart from if I try and print I get a blank print out.
>
> I've tested this printer outside of Altec and it is fine. The email version of the document is also OK.
>
> Anybody have any ideas - I know our support company haven't got a clue!!!(but thats not new!!!!)
>