DocStar v24 log files are HUGE?

ECM
1

Good Morning, we recently upgraded from on site Docstar v20 to Cloud based v23. After the move our scanning PC started generating these multi GB log files and fill the 500GB hard drive with in a few weeks. DocStar chat support says it is an IT issue but we did not have this issue before the move. Is there some logging I can disable to stop this?

2

by the looks of it, that actually your scanner making the logs. What does the log contain? Anything to go on in there?

2 Likes
3

Hi Mike, sorry for the delay, life’s been a bit hectic. I believe you are correct, I can not open the large log files, I get an error that says they are too big for Notepad but here is a snip of the beginning of one I could open. File name is similar to EKI3200_20231130_162238.log. Any idea of where I may be able to disable the log files?

0.015 t2aa4 UNKNOWN Driver C:\WINDOWS\PIXTRAN\EKI3200.PXN loaded on Sat Dec 02 13:28:49 2023
0.015 t2aa4 ISIS_MSG StartDriver
0.031 t2aa4 SCSI_CMD SDKXmlDeviceC::Open(STI - 0000)
0.031 t2aa4 SCSI_CMD SDKXmlDeviceC::Open got [STI - 0000]
0.031 t124 IOCMD_64 64BIT Thread - 101
0.031 t124 IOCMD_64 64BIT Thread - 102
0.031 t124 IOCMD_64 64BIT Thread - 103
0.140 t2aa4 IOCMD_64 64BIT - 1
0.140 t2aa4 IOCMD_64 64BIT - 2
0.140 t2aa4 IOCMD_64 64BIT - 3
0.140 t2aa4 IOCMD_64 64BIT - 5
0.140 t2aa4 IOCMD_64 64BIT - 6
0.140 t2aa4 IOCMD_64 64BIT - 7
0.140 t2aa4 IOCMD_64 64BIT - 8
0.140 t2aa4 IOCMD_64 64BIT - 9
0.140 t2aa4 IOCMD_64 64BIT - 10
0.140 t124 IOCMD_64 64BIT Thread - 104
0.140 t124 IOCMD_64 64BIT Thread - 105
0.140 t124 IOCMD_64 64BIT Thread - 106
0.140 t124 IOCMD_64 64BIT - 1
0.140 t124 IOCMD_64 64BIT - 5
0.140 t124 IOCMD_64 64BIT - 14
0.140 t124 UNKNOWN STI: Checking platform
0.140 t124 UNKNOWN Id: 2 Major: a Minor: 0
0.140 t124 UNKNOWN STI: Load STI
0.140 t124 UNKNOWN STI: CreateInstance
0.140 t124 UNKNOWN STI: GetDeviceList
0.140 t124 UNKNOWN STI: GetDeviceList says 1 devices
0.140 t124 UNKNOWN STI: before dwEnableAuto check
0.140 t124 UNKNOWN STI: before GetSupportScanNames
0.140 t124 UNKNOWN STI: after GetSupportScanNames (1)
0.140 t124 UNKNOWN STI: Device[0]
0.140 t124 UNKNOWN STI: Name = KODAK i3400 Scanner
0.140 t124 UNKNOWN STI: InternalName = {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0000
0.140 t124 UNKNOWN STI: PortName = \.\Usbscan0
0.140 t124 IOCMD_64 64BIT Thread - 107
0.140 t124 IOCMD_64 64BIT Thread - 111
0.140 t124 IOCMD_64 64BIT Thread - 112
0.140 t124 IOCMD_64 64BIT Thread - 115
0.140 t124 IOCMD_64 64BIT Thread - 102
0.140 t124 IOCMD_64 64BIT Thread - 103
0.140 t2aa4 IOCMD_64 64BIT - 12
0.140 t2aa4 IOCMD_64 64BIT - 13
0.140 t2aa4 SCSI_CMD RJL::pDriverSTI->GetDeviceNameIndex(0)=(KODAK i3400 Scanner)
0.140 t2aa4 SCSI_CMD
0.140 t2aa4 SCSI_CMD
0.140 t2aa4 XML_STRM
0.140 t2aa4 XML_STRM
0.140 t2aa4 XML_STRM
0.140 t2aa4 XML_STRM
0.140 t2aa4 SCSI_CMD CKDSDriver module not open or entry point not defined.
0.140 t2aa4 UNKNOWN CKDSDriver::Close(0x00000000)
0.140 t2aa4 SCSI_CMD RJL::Loading Modules for(KODAK i3400 Scanner)
0.140 t2aa4 SCSI_CMD CKDSDriver::Loading C:\WINDOWS\system32\kodak\kds_i3000\lib\driver.dll
0.187 t2aa4 SCSI_CMD CKDSDriver::Load succeeded
0.187 t2aa4 SCSI_CMD CKDSDriver::Entry point address 0x138a8a60
0.187 t2aa4 SCSI_CMD
0.187 t2aa4 SCSI_CMD
0.187 t2aa4 SCSI_CMD off
0.187 t2aa4 SCSI_CMD off
0.187 t2aa4 SCSI_CMD off
0.187 t2aa4 SCSI_CMD
0.187 t2aa4 SCSI_CMD isis
0.187 t2aa4 SCSI_CMD
0.187 t2aa4 XML_STRM
0.187 t2aa4 XML_STRM
0.187 t2aa4 XML_STRM
0.187 t2aa4 XML_STRM off
0.187 t2aa4 XML_STRM off
0.187 t2aa4 XML_STRM off
0.187 t2aa4 XML_STRM
0.187 t2aa4 XML_STRM isis
0.187 t2aa4 XML_STRM
0.187 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM success
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM success
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM Global\DriverEvent_20231202182850022
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM C:\ProgramData\kds_kodak\kds_i3000\profiles\isis
0.890 t2aa4 XML_STRM
0.890 t2aa4 XML_STRM
0.890 t2aa4 ISIS_MSG TagSetAscii(ScannerID wTagID=0x50a, lpszValue=“KODAK i3400”)
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “UsePresets”
0.890 t2aa4 UNKNOWN tagid = 0x160f, name = “ProfileNewName”
0.890 t2aa4 UNKNOWN tagid = 0x1611, name = “ProfileNewDescription”
0.890 t2aa4 UNKNOWN tagid = 0x1613, name = “ProfileNameSelect”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ProfileReadOnlyName”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ProfileDialogUpdate”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ProfileNameSelectUpdate”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ProfileUnprotectedEnabler”
0.890 t2aa4 UNKNOWN tagid = 0x169e, name = “NetworkSocketHandle”
0.890 t2aa4 UNKNOWN tagid = 0x169f, name = “NetworkSocketTimeout”
0.890 t2aa4 UNKNOWN tagid = 0x1674, name = “NetworkConnectionInfo”
0.890 t2aa4 UNKNOWN tagid = 0x16c0, name = “NetworkYieldProc”
0.890 t2aa4 UNKNOWN tagid = 0x16c1, name = “NetworkYieldProcParam”
0.890 t2aa4 UNKNOWN tagid = 0x16c2, name = “NetworkNetworkConfig”
0.890 t2aa4 UNKNOWN tagid = 0x16c3, name = “NetworkLocalConfig”
0.890 t2aa4 UNKNOWN tagid = 0x16c4, name = “NetworkSharedConfig”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkNetworkSelected”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkLocalSelected”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkSharedSelected”
0.890 t2aa4 UNKNOWN tagid = 0x16cb, name = “NetworkAddServerType”
0.890 t2aa4 UNKNOWN tagid = 0x16cc, name = “NetworkAddServerName”
0.890 t2aa4 UNKNOWN tagid = 0x16cd, name = “NetworkAddServerIP”
0.890 t2aa4 UNKNOWN tagid = 0x16ce, name = “NetworkAddServerPort”
0.890 t2aa4 UNKNOWN tagid = 0x16c5, name = “NetworkAddShareName”
0.890 t2aa4 UNKNOWN tagid = 0x16c6, name = “NetworkAddUserName”
0.890 t2aa4 UNKNOWN tagid = 0x16c7, name = “NetworkAddTimeout”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkPortNumberText”
0.890 t2aa4 UNKNOWN tagid = 0x16ca, name = “NetworkDisableNetworking”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkDisableNetworkingDialog”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NetworkIPText”
0.890 t2aa4 UNKNOWN tagid = 0x1723, name = “SupportsCitrix”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “NotUsingCitrix”
0.890 t2aa4 UNKNOWN tagid = 0x1728, name = “ScannerConnected”
0.890 t2aa4 UNKNOWN tagid = 0x600, name = “Configurations”
0.890 t2aa4 UNKNOWN tagid = 0x601, name = “Config_1”
0.890 t2aa4 UNKNOWN tagid = 0x50a, name = “ScannerID”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “Rescan”
0.890 t2aa4 UNKNOWN tagid = 0x602, name = “DefaultPageSize”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “CopyrightInfo”
0.890 t2aa4 UNKNOWN tagid = 0x503, name = “Feeder”
0.890 t2aa4 UNKNOWN tagid = 0x514, name = “ScanType”
0.890 t2aa4 UNKNOWN tagid = 0x14f3, name = “TwainScanMode”
0.890 t2aa4 UNKNOWN tagid = 0x1061, name = “ManualFeed”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “UIPaperSource”
0.890 t2aa4 UNKNOWN tagid = 0x715, name = “DocumentProtection”
0.890 t2aa4 UNKNOWN tagid = 0x716, name = “DocumentHandling”
0.890 t2aa4 UNKNOWN tagid = 0x16d5, name = “LongestDocument”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ManualTimeout”
0.890 t2aa4 UNKNOWN tagid = 0x14f1, name = “NopageTimeout”
0.890 t2aa4 UNKNOWN tagid = 0x504, name = “MaxPages”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “PlatenLength”
0.890 t2aa4 UNKNOWN tagid = 0x50d, name = “ScanAhead”
0.890 t2aa4 UNKNOWN tagid = 0x57c, name = “ScanAheadMaxPages”
0.890 t2aa4 UNKNOWN tagid = 0x515, name = “ScanAheadPages”
0.890 t2aa4 UNKNOWN tagid = 0x69a, name = “Window”
0.890 t2aa4 UNKNOWN tagid = 0x6ac, name = “WindowCountFront”
0.890 t2aa4 UNKNOWN tagid = 0x6ab, name = “WindowCountBack”
0.890 t2aa4 UNKNOWN tagid = 0x6ad, name = “SubWindow”
0.890 t2aa4 UNKNOWN tagid = 0x6af, name = “SubWindowCount”
0.890 t2aa4 UNKNOWN tagid = 0x50e, name = “PageSize”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “EnableArea”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “CurrentColorRes”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “CurrentBinaryRes”
0.890 t2aa4 UNKNOWN tagid = 0x11a, name = “XResolution”
0.890 t2aa4 UNKNOWN tagid = 0x11b, name = “YResolution”
0.890 t2aa4 UNKNOWN tagid = 0x113, name = “ScanOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x114, name = “DataOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “PageOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “UIPageOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “FeedOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “TotalOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “UITotalOrientation”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “UIRotation”
0.890 t2aa4 UNKNOWN tagid = 0x16d2, name = “AutoRotation”
0.890 t2aa4 UNKNOWN tagid = 0x16d3, name = “AutoRotationAngle”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “SnapCoords”
0.890 t2aa4 UNKNOWN tagid = 0x128, name = “Units”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “XPositionInch”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “YPositionInch”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ImageWidthInch”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “ImageLengthInch”
0.890 t2aa4 UNKNOWN tagid = 0x11e, name = “XPosition”
0.890 t2aa4 UNKNOWN tagid = 0x11f, name = “YPosition”
0.890 t2aa4 UNKNOWN tagid = 0x100, name = “ImageWidth”
0.890 t2aa4 UNKNOWN tagid = 0x101, name = “ImageLength”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “PageOnDemand”
0.890 t2aa4 UNKNOWN tagid = 0x0, name = “Mode”
0.890 t2aa4 UNKNOWN tagid = 0x115, name = “SamplesPerPixel”
0.890 t2aa4 UNKNOWN tagid = 0x102, name = “BitsPerSample”
0.890 t2aa4 UNKNOWN tagid = 0x106, name = “PhotoMetric”

4

I’d google that scanner driver + “log file” and see what you find. sometimes inside windows drivers (Device Manager in Windows) there will be some control over what the driver is doing like logging. Sorry, but your answer is going to be device/driver specific and I don’t have that device.

5

something like this

6

Thank you Mike, I did find that web page but am unable to find that area in the driver properties. I will poke around a bit more. It is odd that nothing changed with the PC, we just moved from onsite Docstar to cloud based and that is when these logs began.

7

Check the local ECM Client. It’s the service that controls the scanner (sometimes) and it might have the logging control (for that scanner) turned on.