We are using document sender to send customer statements via email and I have an issue with document sender where is seems to be caching data / the past statements we have sent. When i use the email button to send the selected statements it seems to be pulling the same 5 statements every time and not the newly selected ones.
I’ am not sure how to resolve this issue.
I would hazard a guess that on the statement prints screen, some has gone to Actions – Save Defaults with a filter selected. Use Actions – Remote defaults, it will likely sort this for you.
Hi thanks for the reply!
I did try this but no luck as of yet.
Is it launched from the Ar Entry, like when printing invoices?
Because we have an issue every now and then where printing a single invoice works fine, but printing the whole group would always add one old invoice - that was always the same invoice #, and not in the AR group - to the batch printing. I don’t recall the exact solution, but if seems related, I can dig it up.
Yes Calvin it sounds like the same issue.