Edge Agent Network Mode

Kinetic ERP
1

Does anyone have the Edge Agent installed in Network Mode and it actually works?

What I am noticing is that it only works for a day for us. It was installed on Wednesday and worked all day.

Thursday morning it was not working so I logged into the server and it immediately started working again. I logged in with the account that was running the network mode. I also looked at the service and noticed it was running with the local account, so I changed it to run with the specific Epicor account. Worked fine the rest of the day.

This morning it is not working again. I logged into the server and it still is not working.

Was wondering if anyone had it working and how they set it up.

2

@jkane, did you ever get any solid solution here?

We initially installed in Network Mode and basically had to log onto the server to restart the service, pretty much daily.

It got to the point where users just gave up printing directly. We all just do print preview and then print from that to a selected network printer.

I’m currently working on an APR which would directly print a Sales OrderAck out to our shipping department… but upon testing, of course, the Edge Agent service is down. I’m not permissioned to restarted it, so I have to wait on IT… who isn’t here today (or least nobody with permissions to perform this task).

I can’t move forward with my APR “solution” if its not dependable. No error messages pop-up (viewable by the user) if their print fails. So they would print the SO with the desired routing and have no idea that it never printed out in the Shipping department for them to go ahead and pick/ship the order.

Was hoping you may have found a way to keep your Network service up… maybe I need our IT to write a task/script that would restart the service on a regular interval, whether its needed or not, to keep it up and running?

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I don’t think I did. What I did for my APR was create the printer as a printer in Epicor. The printer was a server printer and that worked great.

4

Not sure I follow… I have my target printer created in Epicor (via Printer Maint.) with a network path.

My APR print widget targets that network printer. If Edge Agent is active, it works and prints. But if Edge Agent service on the network server goes down again, I’m dead in the water.

Did you do some other kind of printer set-up?

5

I had the printer installed on the server in network mode. Then I added it to Epicor and I could select it in the APR. At that point, Edge Agent did not come into play.

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6

Edge Agent writes log, you should review it when it is not working

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@Olga , thanks for kickstarting my memory.

@dcamlin , Epicor Support fixed it for me. I do not remember what the issue was.

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This is probably very true, but not accessible by us peons. Big brother (my IT dept.) is the only one who can access this server and logs.

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image

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It is for local installation, not network

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11

What if you go to the diagnostics page?

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Edge Agent isn’t installed on my machine, it was installed on our server. I can’t access that.

… and don’t get me wrong, it works when its running. But KEEPING it running is the issue.

Now, again, admittedly, I haven’t attempted to use it in many moons. Like I said earlier, all users have just resorted to print-preview and then printing from that.

Its possible that this was an “early” issue and it has been corrected. Its up and running right now. I’ll just have to wait and see if it STAYS running.

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I think printing copies of sales orders for shipping departments is how horcruxes are made. Pretty sure I read that somewhere.

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14

When the Edge Agent first came out, we had the same issue. I admit I kinda gave up on it and found a different way to deal with that specific need. Hve not tried it again recently.

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Lord Voldemort GIFs | Tenor

They actually requested them!

I’ll add that this is part of a larger customization. So the sales person entering the sales order will know if the items are currently in-stock and available to ship. They’ll check a checkbox on a slide-out which I added in a before-event to fire before opening the actual printing slideout. So, if they check the box to print it on the shipping printer… off it goes. If they don’t check that box, it won’t get printed.

So, yeah, hopefully they won’t get ALL new sales orders. The sales person has to manually chose that option to send it out there. Its not the default.