I found the below post yesterday after I posted my topic that states you need to set the installMode=multiSessionInstall.
“This will also install in Multi-User mode so that if you ever have a machine that more than 1 person could ever log into it will work for everyone, not just the first person to sign in (the fact that this is not just the default way it works is mind blowing to me).”
We are going to test whether changing the install mode resolves this issue.