EDI 810 problem - looking for ideas to resolve

Epicor ERP 10
1

E10.0.700.4

We have an EDI trading partner customer that requires invoices for shipments be combined for shipto locations. We have this process worked out on how to handle. Basically, we have combine packing slips selected in company configuration and when we “get shipments” we ensure that all are for the same ship to location. So far so good.

However, today a new accounting person neglected to ensure that all shipments went to the same location. Then, they posted this invoice. Now that this is posted, we can’t correct this transaction.

We can manually issue a credit for the “bad” invoice but if we create an EDI invoice for the misc replacement invoice it’s not going to include the SID information (we trigger ASNs from Master Pack) and all other information that would normally be matched to the ASN so the 810 will be rejected during send.

Our old, PC based EDI system while integrated to Vantage also had the ability to manually input and transmit an invoice. However, since we migrated to Epicor and TIE, this functionality is no longer available.

Anyone have any suggestions on how to correct this mistake so we can transmit an 810 and get paid?

TIA,
Mike

2

You have to cancel the invoice and then post the cancellation invoice. That will make the packing slip available to be picked up again in Get Shipments. At this point you can pick up the correct packing slips, which will be just a normal shipment invoice with all the correct data.

Vinay Kamboj

3

Ah, a new feature to us. Thanks for pointing that out to us!

4

Hey @MikeLowe

Did this fix your issue? If so could you mark the solution?