It is being asked that we enforce a minimum call quantity with our trading partner.
Is there any way to send a rejection of their PO given a minimum call quantity was not met?
I see the 855 document which is a PO acknowledgement, but some older documentation I read says that it is sent when the sales order is created. However, I read some non-epicor related info about an 855 and it says that you can reject the PO and list why…
Is this the right document to use, because I see a 997, but I think the 997 is meant to acknowledge that you received the transmission. Not sure though.
Can anyone help me understand if there is something I can do in Epicor to help reject and notify?
In our case 855’s are PO Acknowledgements with all our current customers and suppliers we are dealing with. As @hkeric.wci said, no one really follows any standards with EDI. You have to work with your supplier/customer’s EDI team to determine which EDI types they’re expecting.
@utaylor This sounds like a customer service issue with the customer knowing what the mins are and not sending those thru to you. Even if you could find a transaction set the customer would have to agree to process it on the return, so again customer service.
Assuming you found a way before creating a sales order to stop the entry then I would try for an email to at least customer service at your company and possibly the buyer at your customer that the order was either not accepted or it was on hold pending a quantity change. I don’t think EDI is going to get you a solution.
