We do not have an in-house EDI person so we have their ‘full service’ plan. They take care of the mapping and other EDI specific technical stuff for us. They also have Epicor side experts that will design or help you design the BPMs and documents in Epicor.
I will say getting visibility into the chain of documents to discover/troubleshoot when things go wrong has been difficult. Managed Exchange is the platform we are meant to use to get that kind of information and it seems anemic when you want to do anything beyond a basic filter/search.
If you have trading partners with anything beyond very basic requirements I would go into it asking pointed questions about how issues are detected and resolved.
We’re headed to SaaS now for Kinetic - EDIHQ is already hosted by Epicor. From what I understand, the current AS2 Complete connection between EDIHQ/Kinetic (pushing/pulling files back and forth) will be replaced with an Azure file share somehow. Still waiting on Epicor’s EDI team to fill in the blanks.