EDI in SaaS

On-prem we currently use a mix of Service Connect and some APIs for our EDI needs.
(Send stock data, receive orders, send ASNs, send invoices)

However in SaaS, Service Connect is not available - so what are you doing for EDI transmissions?

Epicor EDI, Automation Studio, third party?
I would love to hear what different people are doing, and why that way :slight_smile:

We have Epicor EDI.

BPMs spit out the outbound files and the EDI import process pulls in the incoming.

You get space on their server for folders/files to land.

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And how easy do you find it to manage and maintain?
Is it easy to setup new customers and map fields?
Thank you!

We do not have an in-house EDI person so we have their ‘full service’ plan. They take care of the mapping and other EDI specific technical stuff for us. They also have Epicor side experts that will design or help you design the BPMs and documents in Epicor.

I will say getting visibility into the chain of documents to discover/troubleshoot when things go wrong has been difficult. Managed Exchange is the platform we are meant to use to get that kind of information and it seems anemic when you want to do anything beyond a basic filter/search.

If you have trading partners with anything beyond very basic requirements I would go into it asking pointed questions about how issues are detected and resolved.

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Thanks for the info - that is really useful :slight_smile:

Some of our requirements with EDI translation and troubleshooting are complex at times so I will definitely consider that

We’re headed to SaaS now for Kinetic - EDIHQ is already hosted by Epicor. From what I understand, the current AS2 Complete connection between EDIHQ/Kinetic (pushing/pulling files back and forth) will be replaced with an Azure file share somehow. Still waiting on Epicor’s EDI team to fill in the blanks.

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