We recently moved our e10.0 instance out to the cloud. We are experiencing a strange issue. The client itself runs fine if you are constantly in using it, HOWEVER if you step away from your desk for 5 or 10 minutes and try to use the client again it locks up for up to 2 minutes before becoming usab…

Hello Nick, welcome! Most users who are “far” from the server will have a better experience with an https application server instead of the net.tcp, which is extremely sensitive to network disruption.

On your workstation (with the client program launched), use the Alt+Tab to bring up the Session manager: do you see something like: [image] Note that we are On Prem and use windows binding, so ours shows as net.tcp. Does yours?

Yes, correct we are using net.tcp We do know that SSL would probably fix the issue, however due to extensive customization upgrading to 10.2 or 10.1 would not be a quick fix. It may take us months to complete QA/testing etc

I’m not certain what you mean about using ALT+Tab to bring up a session manager. ALT+tab switches between open programs in windows and the session manager is not amoung those

Maybe it’s just my “workstation” (which is running windows server 2016 over RDC - but the E10 client is acutally installed and running on that workstation) [Alt-tab] But doesn’t matter as you confirmed you’re using net.tcp

Since you’ve ruled out upgrading to a version that supports https (for a while), what forces the instances where the client needs to be installed locally? Maybe the quicker workaround (until you get to Https), would be to resolve whatever is keeping everyone from using it as an RD app. What’s the …

We are looking into our licensing to determine if we can support RD. We also have many plants nationwide and we know that a switch to RDP will result in a lot of training efforts so we were hoping to resolve this issue before doing that. Thanks for all your replies thus far

Is it truly “on the cloud”? Or is it a remote datacenter that you can have a VPN tunnel to?

sorry, yes it is an “on prem” deployment we migrated to a data center

seems we’ve got two topics on this. lets close this one out and just use the one at: [image] Local Epicor Clients slow down / unresponsive after idle for short amount of time ERP 10 Hello! We recently moved an Epicor 10 instance from a physical server in a client’s faci…

Epicor 10.0 client issues

Epicor ERP 10

ckrusen (Calvin Krusen) March 9, 2021, 6:13pm 11

seems we’ve got two topics on this. lets close this one out and just use the one at:

Topic		Replies	Views
Local Epicor Clients slow down / unresponsive after idle for short amount of time Epicor ERP 10 e10 , client	11	2035	March 9, 2021
User upgraded to Windows 10 and now Epicor freezing when machine is idle Epicor ERP 10 e10	9	3318	February 3, 2020
Disconnecting from Appserver - E10 Locking User Account Out in Active Directory Epicor ERP 10	8	3446	January 27, 2022
Remote Desktop In Azure Cache/Client Issues Epicor ERP 10	6	1220	September 13, 2018
Issues with E10.1 client and Win 10 Epicor ERP 10	5	1097	May 3, 2017

Epicor 10.0 client issues

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