We recently moved our e10.0 instance out to the cloud. We are experiencing a strange issue. The client itself runs fine if you are constantly in using it, HOWEVER if you step away from your desk for 5 or 10 minutes and try to use the client again it locks up for up to 2 minutes before becoming usable again. This includes trying to simply close it down.
To compound this issue, making it more frustrating to run down, it works totally fine if you use it via remote desktop on the same physical network as the data center.
I do notice in our logs a repeat of this error (windows event logs) and I am not sure if this is even related or just some other error
We have tested network latency, bandwidth, look at our routing tables, etc etc.
I also tried setting up a dashboard with auto-refresh enabled and leaving that open while the client was idle.
ServiceModel Audit 22.214.171.124
Message authentication failed.
ClientIdentity: [redacted][redacted]; S-1-5-21-37501489-2815060397-3382858097-2688
FaultException: Invalid user ID or password.