Epicor 10.2.600.3 Customer Invoice Allocation trigger email to be re-sent to customer

ERP 10
#1

Hi,

We upgraded to Epicor 10.2.600.3 and for the last couple months since the upgrade, whenever a payment has been allocated on a customers account it triggers that invoice/s to be re-sent to customer.

It doesn’t generate a new invoice, just resends the invoice that is/has been paid.

Any suggestions on what we might look at to stop this from occurring?

Plain to say our customers are not thrilled getting all these paid for invoices, again.

thanks in advance!

#2

@Alana I’m assuming you have a data directive on the InvcHead? I would check that, my guess is that updating applying the payment is modifying the invoice header and triggering the email again.

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