Epicor 9.04.506c

system · September 28, 2010, 10:56am

DO we have a 'vested interest' in Epicor (in its current underperforming state re customer service & product quality) 'surviving'?
I'm unconvinced of that. I'm unconvinced the current board & top management are at all committed to getting better.
Takeovers/buyouts can be disruptive - but the RIGHT new ownership can be a positive. (I've experienced both.)

--- Original Message ---
From:"Butler, Bruce" <bbutler@...>
Sent:Tue 9/28/10 9:23 am
To:<vantage@yahoogroups.com>
Subj:RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

system · September 28, 2010, 11:08am

I wouldnt mind a trip to Harry Potter Land @ Universal, or has that one been &
gone? :-)

These meetings are always hundreds or thousands of miles away from us in the UK.

________________________________
From: "Sprowles, Mark" <msprowles@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Tue, 28 September, 2010 15:07:10
Subject: RE: [Vantage] Epicor 9.04.506c

Â
Perhaps... maybe show up as a group at Perspectives?

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
advantage@...
Sent: Tuesday, September 28, 2010 9:56 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 9.04.506c

Contact George Klaus?
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "Brian W. Spolarich " <bspolarich@...
<mailto:bspolarich%40advancedphotonix.com> >

Sender: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Date: Tue, 28 Sep 2010 09:35:54
To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> >
Reply-To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf

Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf

Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · September 28, 2010, 11:16am

I'd carefully have your contract reviewed before diving into that. I'm betting there is some poison pill language in it forbading that type of 'collusionary' effort that might have a negative impact on shareholder's value.
Laughable - but possible.
In today's world, Goliath is probably going to win (so be sure before picking a fight).

--- Original Message ---
From:"Sprowles, Mark" <msprowles@...>
Sent:Tue 9/28/10 9:47 am
To:"vantage@yahoogroups.com" <vantage@yahoogroups.com>
Subj:RE: [Vantage] Epicor 9.04.506c

Could we start collecting a "bug" list, (actual bugs, admitted by Epicor and awaiting fixes)? Perhaps a new folder with a description and SCR# for a header? If they won't supply such a list we could do so. It would be useful for everyone in the group and also be a tool for communicating our problems to Epicor. I realize we would then have to find an avenue within Epicor with which to communicate... but it would be a start.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Brian W. Spolarich
Sent: Tuesday, September 28, 2010 9:36 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable a

system · September 28, 2010, 11:43am

Software is an oddity: When you buy materials to make your product, you would rapidly change suppliers if you encountered this level of quality (& who would actually pay the supplier for the annual cost of maintaining their quality flawed product?!?)
When your maintenance comes up for renewal, treat it like a material supplier negotiation:
Make them demonstrate the cost basis of their fee.
Slam back w/ a documented measure of their quality & the cost (of quality failure) impact it has had on your company.
All they can do is say no (and you can always opt out of support).
Let's face it: Do you really expect to still be with Epicor in a decade?

--- Original Message ---
From:"Brian W. Spolarich " <bspolarich@...>
Sent:Tue 9/28/10 9:36 am
To:<vantage@yahoogroups.com>
Subj:RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

system · September 28, 2010, 11:43am

I have been posting the SCRs that I've found in different versions along with updating any fixes (via updates or one-offs) I've found for these bugs in epicwiki. There are pages for each release. I've found (or added) sections for Notable Enhancements, Fixed, Broken, and Links in each release's page. I am on Vantage 8.03.409A. I've also gone back thru my closed service calls and posted any info from previous releases. I've posted the SCRs under the release I found and reported them. Some of them may have been present in previous releases and I just hadn't found them yet. For now, Epicor may be the only place that would be able to research what release an SCR was first reported in. There are also pages available for Epicor 9 releases that someone has been posting to. I believe Mark W set up this wiki to help deal with these issues. I've found it helpful and only wish more users posted their findings there! To quote a prior posting from this group "Any member of the Yahoo!Group, the Epicor Users Group, or the Vantage Midwest Users Group qualifies to get an account on EpicWiki."

Sue N

--- In vantage@yahoogroups.com, "mseal" <mseal@...> wrote:
>
> I hope that we, as a user community can organize and both share/list version specific issues we find, as well as do something with this absolutely awful technical support that Epicor provides to its customer (that pay a lot for the service).
> If I could, I would take my support money way from Epicor and keep the upgrade only Â– wish I could split tech support from SP upgrades.
>
> Regarding the specific issues list, would recommend having in a separate location version specific.
> We are 2 weeks away from go live on 905.600C (from 803.409) with a long issues list and find it useful when browsing through other postings to see what others have as issues, then turn around and verify that we don't have the same on our system.
>
>
> Motty
>
>
> --- In vantage@yahoogroups.com, "Sprowles, Mark" <msprowles@> wrote:
> >
> > Could we start collecting a "bug" list, (actual bugs, admitted by Epicor and awaiting fixes)? Perhaps a new folder with a description and SCR# for a header? If they won't supply such a list we could do so. It would be useful for everyone in the group and also be a tool for communicating our problems to Epicor. I realize we would then have to find an avenue within Epicor with which to communicate... but it would be a start.
> >
> > ________________________________
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Brian W. Spolarich
> > Sent: Tuesday, September 28, 2010 9:36 AM
> > To: vantage@yahoogroups.com
> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> >
> >
> > So how do we, as a group, collect both the specific impacts of some of
> > these release-related problems and the general sense of dissatisfaction
> > and deliver it to the right level of management at Epicor to be
> > effectively heard and to get a response that's more than lip service?
> >
> > -bws
> >
> > -----Original Message-----
> > From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
> > Of Butler, Bruce
> > Sent: Tuesday, September 28, 2010 9:19 AM
> > To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> > Every year it gets to be a tougher argument for me to justify the cost
> > of paying maintenance. It's a lot like having a nonperforming employee
> > you can't fire. Extending the analogy...
> >
> > If you were to fire the employee, the unfortunate truth is any
> > replacements are more than likely to have the same problems. Not only
> > that but employee (i.e. software) turnover is an expensive burden to put
> > on the company.
> >
> > Typically, I understand the value of paying maintenance. It is what
> > keeps the company alive, and we all have vested interest in Epicor
> > remaining in business. So as a stakeholder in this company, I wish they
> > would invest in better testing of the software. It seems the quest for
> > new customers overrides the needs of existing customers. This cannot be
> > a good long term strategy.
> >
> > From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
> > Of Mark Wonsil
> > Sent: Monday, September 27, 2010 8:45 PM
> > To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> > Subject: Re: [Vantage] Epicor 9.04.506c
> >
> > > I agree...But as users do we not pay the bills? I am positive we pay
> > heavy for
> > > support - maybe substandard support as time - but as a unit I am sure
> > we have a
> > > recourse.
> >
> > I would think that the Epicor Users Group might be one possibility.
> > They already have the ear of Epicor and I've met a lot of helpful
> > people there - many on this list. I'm sure that Jeff Glaze would like
> > to hear your thoughts.
> >
> > Mark W.
> >
> > [Non-text portions of this message have been removed]
> >
> > ------------------------------------
> >
> > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> > have already linked your email address to a yahoo id to enable access. )
> > (1) To access the Files Section of our Yahoo!Group for Report Builder
> > and Crystal Reports and other 'goodies', please goto:
> > http://groups.yahoo.com/group/vantage/files/.<http://groups.yahoo.com/group/vantage/files/>
> > (2) To search through old msg's goto:
> > http://groups.yahoo.com/group/vantage/messages
> > (3) To view links to Vendors that provide Vantage services goto:
> > http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>

system · September 28, 2010, 11:56am

I think whether they are approached or not, it would be could to have a
categorised and searchable list of issue which people can maybe add their
comments / experiences / fixes / work-arounds to so at least if somebody else
has the same issue they can either find a fix (be it temp or permanent) or a
work around and save hours.

That way if somebody does find a similar issue on here they can log a call with
support and say this call related to calls 'xyz' which other users have logged
and there is / isn't an SCR for it.

________________________________
From: "robertb_versa@..." <robertb_versa@...>
To: vantage@yahoogroups.com
Sent: Tue, 28 September, 2010 16:16:16
Subject: RE: [Vantage] Epicor 9.04.506c

Â
I'd carefully have your contract reviewed before diving into that. I'm betting
there is some poison pill language in it forbading that type of 'collusionary'
effort that might have a negative impact on shareholder's value.
Laughable - but possible.
In today's world, Goliath is probably going to win (so be sure before picking a
fight).

--- Original Message ---
From:"Sprowles, Mark" <msprowles@...>
Sent:Tue 9/28/10 9:47 am
To:"vantage@yahoogroups.com" <vantage@yahoogroups.com>
Subj:RE: [Vantage] Epicor 9.04.506c

Could we start collecting a "bug" list, (actual bugs, admitted by Epicor and
awaiting fixes)? Perhaps a new folder with a description and SCR# for a header?
If they won't supply such a list we could do so. It would be useful for everyone
in the group and also be a tool for communicating our problems to Epicor. I
realize we would then have to find an avenue within Epicor with which to
communicate... but it would be a start.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Brian W. Spolarich
Sent: Tuesday, September 28, 2010 9:36 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable a

I

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:01pm

Good points are being brought up.

The real question is; how can we as a group of some of EPICOR's most active clients develop a common voice with the overall goal of providing input to help find ways of improving the software design, delivery, and support processes for everyone's long term benefit (ours and EPICOR's)? I have not met a current customer yet who believes that enough customer input is involved in determining what the functional enhancements should be, or that feels that the code was internally tested well enough prior to general availability, or believes that fixes are developed and delivered timely enough. Being continually told that it is "working as designed" is not acceptable when we feel many times that it was not the correct design derived from customer input in the first place. The end result seems to be a general sense that the value proposition on our software support expense is less than what is expected, and the individuals attempting to support the product at EPICOR and customer sites feel like they are continually swimming upstream. Until we are assured that there are individuals within EPICOR that acknowledge that improvements are needed I don't believe that we can do much from this end.
Dale.

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:05pm

Iâ€™ve tried the EpicWiki site and everything I click on says â€œYou have followed a link to a page that does not exist yet.â€ I donâ€™t see any SCRs or bug lists, just an index that goes nowhere. What am I doing wrong?

Linda

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of snielsen28
Sent: Tuesday, September 28, 2010 11:44 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 9.04.506c

I have been posting the SCRs that I've found in different versions along with updating any fixes (via updates or one-offs) I've found for these bugs in epicwiki. There are pages for each release. I've found (or added) sections for Notable Enhancements, Fixed, Broken, and Links in each release's page. I am on Vantage 8.03.409A. I've also gone back thru my closed service calls and posted any info from previous releases. I've posted the SCRs under the release I found and reported them. Some of them may have been present in previous releases and I just hadn't found them yet. For now, Epicor may be the only place that would be able to research what release an SCR was first reported in. There are also pages available for Epicor 9 releases that someone has been posting to. I believe Mark W set up this wiki to help deal with these issues. I've found it helpful and only wish more users posted their findings there! To quote a prior posting from this group "Any member of the Yahoo!Group, the Epicor Users Group, or the Vantage Midwest Users Group qualifies to get an account on EpicWiki."

Sue N

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "mseal" <mseal@...> wrote:
>
> I hope that we, as a user community can organize and both share/list version specific issues we find, as well as do something with this absolutely awful technical support that Epicor provides to its customer (that pay a lot for the service).
> If I could, I would take my support money way from Epicor and keep the upgrade only Â– wish I could split tech support from SP upgrades.
>
> Regarding the specific issues list, would recommend having in a separate location version specific.
> We are 2 weeks away from go live on 905.600C (from 803.409) with a long issues list and find it useful when browsing through other postings to see what others have as issues, then turn around and verify that we don't have the same on our system.
>
>
> Motty
>
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "Sprowles, Mark" <msprowles@> wrote:
> >
> > Could we start collecting a "bug" list, (actual bugs, admitted by Epicor and awaiting fixes)? Perhaps a new folder with a description and SCR# for a header? If they won't supply such a list we could do so. It would be useful for everyone in the group and also be a tool for communicating our problems to Epicor. I realize we would then have to find an avenue within Epicor with which to communicate... but it would be a start.
> >
> > ________________________________
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Brian W. Spolarich
> > Sent: Tuesday, September 28, 2010 9:36 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> >
> >
> > So how do we, as a group, collect both the specific impacts of some of
> > these release-related problems and the general sense of dissatisfaction
> > and deliver it to the right level of management at Epicor to be
> > effectively heard and to get a response that's more than lip service?
> >
> > -bws
> >
> > -----Original Message-----
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On Behalf
> > Of Butler, Bruce
> > Sent: Tuesday, September 28, 2010 9:19 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> > Every year it gets to be a tougher argument for me to justify the cost
> > of paying maintenance. It's a lot like having a nonperforming employee
> > you can't fire. Extending the analogy...
> >
> > If you were to fire the employee, the unfortunate truth is any
> > replacements are more than likely to have the same problems. Not only
> > that but employee (i.e. software) turnover is an expensive burden to put
> > on the company.
> >
> > Typically, I understand the value of paying maintenance. It is what
> > keeps the company alive, and we all have vested interest in Epicor
> > remaining in business. So as a stakeholder in this company, I wish they
> > would invest in better testing of the software. It seems the quest for
> > new customers overrides the needs of existing customers. This cannot be
> > a good long term strategy.
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On Behalf
> > Of Mark Wonsil
> > Sent: Monday, September 27, 2010 8:45 PM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> > Subject: Re: [Vantage] Epicor 9.04.506c
> >
> > > I agree...But as users do we not pay the bills? I am positive we pay
> > heavy for
> > > support - maybe substandard support as time - but as a unit I am sure
> > we have a
> > > recourse.
> >
> > I would think that the Epicor Users Group might be one possibility.
> > They already have the ear of Epicor and I've met a lot of helpful
> > people there - many on this list. I'm sure that Jeff Glaze would like
> > to hear your thoughts.
> >
> > Mark W.
> >
> > [Non-text portions of this message have been removed]
> >
> > ------------------------------------
> >
> > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> > have already linked your email address to a yahoo id to enable access. )
> > (1) To access the Files Section of our Yahoo!Group for Report Builder
> > and Crystal Reports and other 'goodies', please goto:
> > http://groups.yahoo.com/group/vantage/files/. <http://groups.yahoo.com/group/vantage/files/> <http://groups.yahoo.com/group/vantage/files/>
> > (2) To search through old msg's goto:
> > http://groups.yahoo.com/group/vantage/messages
> > (3) To view links to Vendors that provide Vantage services goto:
> > http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:11pm

How many of us are going? Numbers do count if it nears a representative
sample (from their perspective...doh!) As we near implementing a test
platform for 9 I'm getting more anxiety as I read these posts in the
last few months...was their transition from 6 to 8 as bad (for those of
you who have been around a while)?

Rob Bucek

Production Control Manager

PH: (715) 284-5376 ext 311

Mobile: (715)896-0590

FAX: (715)284-4084

<http://www.dsmfg.com/>

(Click the logo to view our site) <http://www.dsmfg.com/>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Sprowles, Mark
Sent: Tuesday, September 28, 2010 9:07 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

Perhaps... maybe show up as a group at Perspectives?

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of advantage@... <mailto:advantage%40wcoil.com>
Sent: Tuesday, September 28, 2010 9:56 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

Contact George Klaus?
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "Brian W. Spolarich " <bspolarich@...
<mailto:bspolarich%40advancedphotonix.com>
<mailto:bspolarich%40advancedphotonix.com> >
Sender: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Date: Tue, 28 Sep 2010 09:35:54
To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> >
Reply-To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put

on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )

(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:18pm

I just got off the phone with an Epicor Senior Manager of Application Support. I asked why Epicor doesn't publish the SCR list for their users. The answer was that they wanted to but they can find no way to do this in a manner that would not a) confuse the users due to the amount of SCR's, versions, databases, modules, etc. or b) cause users to become "hypochondriacs" when they see the list of issues. They said that it was a topic of conversation at a "VP and Above" level. Just an F.Y.I...

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Walker, Dale
Sent: Tuesday, September 28, 2010 12:01 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 9.04.506c

Good points are being brought up.

The real question is; how can we as a group of some of EPICOR's most active clients develop a common voice with the overall goal of providing input to help find ways of improving the software design, delivery, and support processes for everyone's long term benefit (ours and EPICOR's)? I have not met a current customer yet who believes that enough customer input is involved in determining what the functional enhancements should be, or that feels that the code was internally tested well enough prior to general availability, or believes that fixes are developed and delivered timely enough. Being continually told that it is "working as designed" is not acceptable when we feel many times that it was not the correct design derived from customer input in the first place. The end result seems to be a general sense that the value proposition on our software support expense is less than what is expected, and the individuals attempting to support the product at EPICOR and customer sites feel like they are continually swimming upstream. Until we are assured that there are individuals within EPICOR that acknowledge that improvements are needed I don't believe that we can do much from this end.
Dale.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:19pm

Yes! The transition from 6 to 8 was pure hell.
Then from 8.0 to 8.03 was even worse than that.
I have been working with this software since version 3.0

The issues has cost this company money and allot of long weekends and weekdays.

Not to mention the stress!!

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Rob Bucek
Sent: Tuesday, September 28, 2010 10:26 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

How many of us are going? Numbers do count if it nears a representative
sample (from their perspective...doh!) As we near implementing a test
platform for 9 I'm getting more anxiety as I read these posts in the
last few months...was their transition from 6 to 8 as bad (for those of
you who have been around a while)?

Rob Bucek

Production Control Manager

PH: (715) 284-5376 ext 311

Mobile: (715)896-0590

FAX: (715)284-4084

<http://www.dsmfg.com/>

(Click the logo to view our site) <http://www.dsmfg.com/>

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Sprowles, Mark
Sent: Tuesday, September 28, 2010 9:07 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Perhaps... maybe show up as a group at Perspectives?

-----Original Message-----
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On
Behalf Of advantage@...<mailto:advantage%40wcoil.com> <mailto:advantage%40wcoil.com>
Sent: Tuesday, September 28, 2010 9:56 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

Contact George Klaus?
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "Brian W. Spolarich " <bspolarich@...<mailto:bspolarich%40advancedphotonix.com>
<mailto:bspolarich%40advancedphotonix.com>
<mailto:bspolarich%40advancedphotonix.com> >
Sender: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Date: Tue, 28 Sep 2010 09:35:54
To: <vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> >
Reply-To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put

on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )

(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · September 28, 2010, 12:54pm

The good news is that they are heavily focused on fixing this in 9.05 and have halted new functionality development to focus resources on fixing the bugs - the patch release schedules seem to indicate that they are really focused on this. The bad news is that those of us on 9.04 will be waiting a little longer for our patches. We have gotten in the habit of identifying the critcal items and working towards one-offs with them and in the meantime or coding / using BPMs to overcome the other issues.

--- In vantage@yahoogroups.com, "Butler, Bruce" <bbutler@...> wrote:
>
> Every year it gets to be a tougher argument for me to justify the cost
> of paying maintenance. It's a lot like having a nonperforming employee
> you can't fire. Extending the analogy...
>
>
>
> If you were to fire the employee, the unfortunate truth is any
> replacements are more than likely to have the same problems. Not only
> that but employee (i.e. software) turnover is an expensive burden to put
> on the company.
>
>
>
> Typically, I understand the value of paying maintenance. It is what
> keeps the company alive, and we all have vested interest in Epicor
> remaining in business. So as a stakeholder in this company, I wish they
> would invest in better testing of the software. It seems the quest for
> new customers overrides the needs of existing customers. This cannot be
> a good long term strategy.
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Mark Wonsil
> Sent: Monday, September 27, 2010 8:45 PM
> To: vantage@yahoogroups.com
> Subject: Re: [Vantage] Epicor 9.04.506c
>
>
>
>
>
> > I agree...But as users do we not pay the bills? I am positive we pay
> heavy for
> > support - maybe substandard support as time - but as a unit I am sure
> we have a
> > recourse.
>
> I would think that the Epicor Users Group might be one possibility.
> They already have the ear of Epicor and I've met a lot of helpful
> people there - many on this list. I'm sure that Jeff Glaze would like
> to hear your thoughts.
>
> Mark W.
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · September 28, 2010, 1:04pm

Thanks for your followup with Epicor on this. Their answer is rubbish, though - since up until earlier this year, they DID publish a list of SCRs with the "Search CR" function in EpicWeb. (There have been earlier threads on this.) The listing included the version that the issue was reported with, details of the problem and sometimes even the plan for resolution. In other words - they have and can do it - they've just chosen not to.

And the comment about "hypochondriacs" - wow, I guess that says a lot about how Epicor values its customers and their input....

--- In vantage@yahoogroups.com, "Sprowles, Mark" <msprowles@...> wrote:
>
> I just got off the phone with an Epicor Senior Manager of Application Support. I asked why Epicor doesn't publish the SCR list for their users. The answer was that they wanted to but they can find no way to do this in a manner that would not a) confuse the users due to the amount of SCR's, versions, databases, modules, etc. or b) cause users to become "hypochondriacs" when they see the list of issues. They said that it was a topic of conversation at a "VP and Above" level. Just an F.Y.I...
>
> ________________________________
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Walker, Dale
> Sent: Tuesday, September 28, 2010 12:01 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Epicor 9.04.506c
>
>
>
> Good points are being brought up.
>
> The real question is; how can we as a group of some of EPICOR's most active clients develop a common voice with the overall goal of providing input to help find ways of improving the software design, delivery, and support processes for everyone's long term benefit (ours and EPICOR's)? I have not met a current customer yet who believes that enough customer input is involved in determining what the functional enhancements should be, or that feels that the code was internally tested well enough prior to general availability, or believes that fixes are developed and delivered timely enough. Being continually told that it is "working as designed" is not acceptable when we feel many times that it was not the correct design derived from customer input in the first place. The end result seems to be a general sense that the value proposition on our software support expense is less than what is expected, and the individuals attempting to support the product at EPICOR and customer sites feel like they are continually swimming upstream. Until we are assured that there are individuals within EPICOR that acknowledge that improvements are needed I don't believe that we can do much from this end.
> Dale.
>
> [Non-text portions of this message have been removed]
>
>
>
> [Non-text portions of this message have been removed]
>

system · September 28, 2010, 1:08pm

I actually think this is a very realistic and good route to take.
Unfortunately, we are still not at a point where this is possible for me
to attend.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Sprowles, Mark
Sent: Tuesday, September 28, 2010 9:07 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

Perhaps... maybe show up as a group at Perspectives?

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of advantage@... <mailto:advantage%40wcoil.com>
Sent: Tuesday, September 28, 2010 9:56 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

Contact George Klaus?
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "Brian W. Spolarich " <bspolarich@...
<mailto:bspolarich%40advancedphotonix.com>
<mailto:bspolarich%40advancedphotonix.com> >
Sender: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Date: Tue, 28 Sep 2010 09:35:54
To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> >
Reply-To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put

on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )

(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · September 28, 2010, 1:12pm

I think a Wiki like epicwiki, is a great solution. For this to be
effective it needs to reach critical mass much like this list has.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of snielsen28
Sent: Tuesday, September 28, 2010 10:44 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 9.04.506c

I have been posting the SCRs that I've found in different versions along
with updating any fixes (via updates or one-offs) I've found for these
bugs in epicwiki. There are pages for each release. I've found (or
added) sections for Notable Enhancements, Fixed, Broken, and Links in
each release's page. I am on Vantage 8.03.409A. I've also gone back thru
my closed service calls and posted any info from previous releases. I've
posted the SCRs under the release I found and reported them. Some of
them may have been present in previous releases and I just hadn't found
them yet. For now, Epicor may be the only place that would be able to
research what release an SCR was first reported in. There are also pages
available for Epicor 9 releases that someone has been posting to. I
believe Mark W set up this wiki to help deal with these issues. I've
found it helpful and only wish more users posted their findings there!
To quote a prior posting from this group "Any member of the Yahoo!Group,
the Epicor Users Group, or the Vantage Midwest Users Group qualifies to
get an account on EpicWiki."

Sue N

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"mseal" <mseal@...> wrote:

>
> I hope that we, as a user community can organize and both share/list

version specific issues we find, as well as do something with this
absolutely awful technical support that Epicor provides to its customer
(that pay a lot for the service).

> If I could, I would take my support money way from Epicor and keep the

upgrade only - wish I could split tech support from SP upgrades.

>
> Regarding the specific issues list, would recommend having in a

separate location version specific.

> We are 2 weeks away from go live on 905.600C (from 803.409) with a

long issues list and find it useful when browsing through other postings
to see what others have as issues, then turn around and verify that we
don't have the same on our system.

>
>
> Motty
>
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,

"Sprowles, Mark" <msprowles@> wrote:

> >
> > Could we start collecting a "bug" list, (actual bugs, admitted by

Epicor and awaiting fixes)? Perhaps a new folder with a description and
SCR# for a header? If they won't supply such a list we could do so. It
would be useful for everyone in the group and also be a tool for
communicating our problems to Epicor. I realize we would then have to
find an avenue within Epicor with which to communicate... but it would
be a start.

> >
> > ________________________________
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Brian W. Spolarich

> > Sent: Tuesday, September 28, 2010 9:36 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> >
> >
> > So how do we, as a group, collect both the specific impacts of some

of

> > these release-related problems and the general sense of

dissatisfaction

> > and deliver it to the right level of management at Epicor to be
> > effectively heard and to get a response that's more than lip

service?

> >
> > -bws
> >
> > -----Original Message-----
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf

> > Of Butler, Bruce
> > Sent: Tuesday, September 28, 2010 9:19 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

<mailto:vantage%40yahoogroups.com>

> > Subject: RE: [Vantage] Epicor 9.04.506c
> >
> > Every year it gets to be a tougher argument for me to justify the

cost

> > of paying maintenance. It's a lot like having a nonperforming

employee

> > you can't fire. Extending the analogy...
> >
> > If you were to fire the employee, the unfortunate truth is any
> > replacements are more than likely to have the same problems. Not

only

> > that but employee (i.e. software) turnover is an expensive burden to

put

> > on the company.
> >
> > Typically, I understand the value of paying maintenance. It is what
> > keeps the company alive, and we all have vested interest in Epicor
> > remaining in business. So as a stakeholder in this company, I wish

they

> > would invest in better testing of the software. It seems the quest

for

> > new customers overrides the needs of existing customers. This cannot

be

> > a good long term strategy.
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf

> > Of Mark Wonsil
> > Sent: Monday, September 27, 2010 8:45 PM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

<mailto:vantage%40yahoogroups.com>

> > Subject: Re: [Vantage] Epicor 9.04.506c
> >
> > > I agree...But as users do we not pay the bills? I am positive we

pay

> > heavy for
> > > support - maybe substandard support as time - but as a unit I am

sure

> > we have a
> > > recourse.
> >
> > I would think that the Epicor Users Group might be one possibility.
> > They already have the ear of Epicor and I've met a lot of helpful
> > people there - many on this list. I'm sure that Jeff Glaze would

like

> > to hear your thoughts.
> >
> > Mark W.
> >
> > [Non-text portions of this message have been removed]
> >
> > ------------------------------------
> >
> > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You

must

> > have already linked your email address to a yahoo id to enable

access. )

> > (1) To access the Files Section of our Yahoo!Group for Report

Builder

> > and Crystal Reports and other 'goodies', please goto:
> > http://groups.yahoo.com/group/vantage/files/.

<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>

> > (2) To search through old msg's goto:
> > http://groups.yahoo.com/group/vantage/messages
> > (3) To view links to Vendors that provide Vantage services goto:
> > http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>

[Non-text portions of this message have been removed]

system · September 28, 2010, 1:17pm

Again, even if they publish the list, it is good to know you are not the
only one experiencing the issue. From a new sales position, publishing
your shortcomings must create heartburn especially if your competition
doesn't. On the otherhand, it could be a selling point. "We publish
ours to put it out front, what are they hiding?"

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of laraines422
Sent: Tuesday, September 28, 2010 12:04 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 9.04.506c

Thanks for your followup with Epicor on this. Their answer is rubbish,
though - since up until earlier this year, they DID publish a list of
SCRs with the "Search CR" function in EpicWeb. (There have been earlier
threads on this.) The listing included the version that the issue was
reported with, details of the problem and sometimes even the plan for
resolution. In other words - they have and can do it - they've just
chosen not to.

And the comment about "hypochondriacs" - wow, I guess that says a lot
about how Epicor values its customers and their input....

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Sprowles, Mark" <msprowles@...> wrote:

>
> I just got off the phone with an Epicor Senior Manager of Application

Support. I asked why Epicor doesn't publish the SCR list for their
users. The answer was that they wanted to but they can find no way to do
this in a manner that would not a) confuse the users due to the amount
of SCR's, versions, databases, modules, etc. or b) cause users to become
"hypochondriacs" when they see the list of issues. They said that it was
a topic of conversation at a "VP and Above" level. Just an F.Y.I...

>
> ________________________________
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Walker, Dale

> Sent: Tuesday, September 28, 2010 12:01 PM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Re: Epicor 9.04.506c
>
>
>
> Good points are being brought up.
>
> The real question is; how can we as a group of some of EPICOR's most

active clients develop a common voice with the overall goal of providing
input to help find ways of improving the software design, delivery, and
support processes for everyone's long term benefit (ours and EPICOR's)?
I have not met a current customer yet who believes that enough customer
input is involved in determining what the functional enhancements should
be, or that feels that the code was internally tested well enough prior
to general availability, or believes that fixes are developed and
delivered timely enough. Being continually told that it is "working as
designed" is not acceptable when we feel many times that it was not the
correct design derived from customer input in the first place. The end
result seems to be a general sense that the value proposition on our
software support expense is less than what is expected, and the
individuals attempting to support the product at EPICOR and customer
sites feel like they are continually swimming upstream. Until we are
assured that there are individuals within EPICOR that acknowledge that
improvements are needed I don't believe that we can do much from this
end.

> Dale.
>
> [Non-text portions of this message have been removed]
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]

system · September 28, 2010, 1:29pm

Of course, software is more analogous to a machine than a raw material. There are some advantages to buying Epicor maintenance, the most important being that you can upgrade at any time. This is like if you bought a new car, and every year they let you turn in your one year old car for a brand new one. The problem in Epicor's case is no one has really tested the new "car" to see if it will go down the freeway at 65 miles per hour without the wheels falling off. The whole machine analogy explains why we don't just switch suppliers at the drop of a hat. The cost to switch is significantly higher than paying the ongoing maintenance.

Right now, I can say I don't see us running on anything except Epicor for the next ten years. However, we are contemplating the upgrade to 9.X within the next year or two. Perhaps we need to understand what the alternatives are. The cost to upgrade, although zero for an actual copy of the software, does have costs in terms of consulting and internal time spent to make the conversion happen. We could spend the consulting and internal time on completely new software instead of an upgrade.

I have one question, though I am not sure it is allowed in this forum. Who are Epicor's competitors? Are there companies that provide manufacturing software at a similar price point as Epicor? Are those companies any better at providing support or at providing relatively bug free software than Epicor? I have worked at a software based company in the past. That company's philosophy was to debug to the point that 95% of the errors were caught, then release the product and let the customers find the last 5%. If that attitude is endemic to the industry, then Epicor may be as good as it gets.

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of robertb_versa@...
Sent: Tuesday, September 28, 2010 8:09 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 9.04.506c

Software is an oddity: When you buy materials to make your product, you would rapidly change suppliers if you encountered this level of quality (& who would actually pay the supplier for the annual cost of maintaining their quality flawed product?!?)
When your maintenance comes up for renewal, treat it like a material supplier negotiation:
Make them demonstrate the cost basis of their fee.
Slam back w/ a documented measure of their quality & the cost (of quality failure) impact it has had on your company.
All they can do is say no (and you can always opt out of support).
Let's face it: Do you really expect to still be with Epicor in a decade?

--- Original Message ---
From:"Brian W. Spolarich " <bspolarich@...<mailto:bspolarich%40advancedphotonix.com>>
Sent:Tue 9/28/10 9:36 am
To:<vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>>
Subj:RE: [Vantage] Epicor 9.04.506c

So how do we, as a group, collect both the specific impacts of some of
these release-related problems and the general sense of dissatisfaction
and deliver it to the right level of management at Epicor to be
effectively heard and to get a response that's more than lip service?

-bws

-----Original Message-----
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Butler, Bruce
Sent: Tuesday, September 28, 2010 9:19 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Epicor 9.04.506c

Every year it gets to be a tougher argument for me to justify the cost
of paying maintenance. It's a lot like having a nonperforming employee
you can't fire. Extending the analogy...

If you were to fire the employee, the unfortunate truth is any
replacements are more than likely to have the same problems. Not only
that but employee (i.e. software) turnover is an expensive burden to put
on the company.

Typically, I understand the value of paying maintenance. It is what
keeps the company alive, and we all have vested interest in Epicor
remaining in business. So as a stakeholder in this company, I wish they
would invest in better testing of the software. It seems the quest for
new customers overrides the needs of existing customers. This cannot be
a good long term strategy.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Mark Wonsil
Sent: Monday, September 27, 2010 8:45 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Epicor 9.04.506c

> I agree...But as users do we not pay the bills? I am positive we pay

heavy for

> support - maybe substandard support as time - but as a unit I am sure

we have a

> recourse.

I would think that the Epicor Users Group might be one possibility.
They already have the ear of Epicor and I've met a lot of helpful
people there - many on this list. I'm sure that Jeff Glaze would like
to hear your thoughts.

Mark W.

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

[Non-text portions of this message have been removed]

system · September 28, 2010, 2:02pm

Please tell me if I upgrade to 9.05 im not going to have a stack of
maintenance BPM's laying around just to keep my flat tire inflated...

Rob Bucek

Production Control Manager

PH: (715) 284-5376 ext 311

Mobile: (715)896-0590

FAX: (715)284-4084

<http://www.dsmfg.com/>

(Click the logo to view our site) <http://www.dsmfg.com/>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of bryan_gerard_gft
Sent: Tuesday, September 28, 2010 11:55 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 9.04.506c

The good news is that they are heavily focused on fixing this in 9.05
and have halted new functionality development to focus resources on
fixing the bugs - the patch release schedules seem to indicate that they
are really focused on this. The bad news is that those of us on 9.04
will be waiting a little longer for our patches. We have gotten in the
habit of identifying the critcal items and working towards one-offs with
them and in the meantime or coding / using BPMs to overcome the other
issues.
--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Butler, Bruce" <bbutler@...> wrote:

>
> Every year it gets to be a tougher argument for me to justify the cost
> of paying maintenance. It's a lot like having a nonperforming employee
> you can't fire. Extending the analogy...
>
>
>
> If you were to fire the employee, the unfortunate truth is any
> replacements are more than likely to have the same problems. Not only
> that but employee (i.e. software) turnover is an expensive burden to

put

> on the company.
>
>
>
> Typically, I understand the value of paying maintenance. It is what
> keeps the company alive, and we all have vested interest in Epicor
> remaining in business. So as a stakeholder in this company, I wish

they

> would invest in better testing of the software. It seems the quest for
> new customers overrides the needs of existing customers. This cannot

be

> a good long term strategy.
>
>
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>

[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf

> Of Mark Wonsil
> Sent: Monday, September 27, 2010 8:45 PM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Epicor 9.04.506c
>
>
>
>
>
> > I agree...But as users do we not pay the bills? I am positive we pay
> heavy for
> > support - maybe substandard support as time - but as a unit I am

sure

> we have a
> > recourse.
>
> I would think that the Epicor Users Group might be one possibility.
> They already have the ear of Epicor and I've met a lot of helpful
> people there - many on this list. I'm sure that Jeff Glaze would like
> to hear your thoughts.
>
> Mark W.
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]

system · September 28, 2010, 2:32pm

They hold at least one session every year at Perspectives with their technical support "big wigs" and in my opinion it doesn't change anything. The session is all a show for them to say 'hey, we understand you aren't happy, but, here's how much better we are than we used to be...' You could have an entire stadium full of customers - all expressing the same dis-satisfaction but until some major changes take place in Epicor, it is up to us to deal with the problems and help each other develop workarounds and offer advice.

Virginia Joseph
Deep Hole Specialists, LLC
vjoseph@...

--- In vantage@yahoogroups.com, "Rob Bucek" <rbucek@...> wrote:
>
> How many of us are going? Numbers do count if it nears a representative
> sample (from their perspective...doh!) As we near implementing a test
> platform for 9 I'm getting more anxiety as I read these posts in the
> last few months...was their transition from 6 to 8 as bad (for those of
> you who have been around a while)?
>
>
>
> Rob Bucek
>
> Production Control Manager
>
> PH: (715) 284-5376 ext 311
>
> Mobile: (715)896-0590
>
> FAX: (715)284-4084
>
> <http://www.dsmfg.com/>
>
> (Click the logo to view our site) <http://www.dsmfg.com/>
>
>
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Sprowles, Mark
> Sent: Tuesday, September 28, 2010 9:07 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Epicor 9.04.506c
>
>
>
>
>
> Perhaps... maybe show up as a group at Perspectives?
>
> -----Original Message-----
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
> Behalf Of advantage@... <mailto:advantage%40wcoil.com>
> Sent: Tuesday, September 28, 2010 9:56 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Epicor 9.04.506c
>
> Contact George Klaus?
> Sent from my Verizon Wireless BlackBerry
>
> -----Original Message-----
> From: "Brian W. Spolarich " <bspolarich@...
> <mailto:bspolarich%40advancedphotonix.com>
> <mailto:bspolarich%40advancedphotonix.com> >
> Sender: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Date: Tue, 28 Sep 2010 09:35:54
> To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> >
> Reply-To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] Epicor 9.04.506c
>
> So how do we, as a group, collect both the specific impacts of some of
> these release-related problems and the general sense of dissatisfaction
> and deliver it to the right level of management at Epicor to be
> effectively heard and to get a response that's more than lip service?
>
> -bws
>
> -----Original Message-----
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
> <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
> On Behalf
> Of Butler, Bruce
> Sent: Tuesday, September 28, 2010 9:19 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] Epicor 9.04.506c
>
> Every year it gets to be a tougher argument for me to justify the cost
> of paying maintenance. It's a lot like having a nonperforming employee
> you can't fire. Extending the analogy...
>
> If you were to fire the employee, the unfortunate truth is any
> replacements are more than likely to have the same problems. Not only
> that but employee (i.e. software) turnover is an expensive burden to put
>
> on the company.
>
> Typically, I understand the value of paying maintenance. It is what
> keeps the company alive, and we all have vested interest in Epicor
> remaining in business. So as a stakeholder in this company, I wish they
> would invest in better testing of the software. It seems the quest for
> new customers overrides the needs of existing customers. This cannot be
> a good long term strategy.
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
> <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
> On Behalf
> Of Mark Wonsil
> Sent: Monday, September 27, 2010 8:45 PM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Epicor 9.04.506c
>
> > I agree...But as users do we not pay the bills? I am positive we pay
> heavy for
> > support - maybe substandard support as time - but as a unit I am sure
> we have a
> > recourse.
>
> I would think that the Epicor Users Group might be one possibility.
> They already have the ear of Epicor and I've met a lot of helpful
> people there - many on this list. I'm sure that Jeff Glaze would like
> to hear your thoughts.
>
> Mark W.
>
> [Non-text portions of this message have been removed]
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
>
> (1) To access the Files Section of our Yahoo!Group for Report Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> <http://groups.yahoo.com/group/vantage/files/>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

system · September 28, 2010, 2:35pm

I believe EpicWiki was laid out with an outline. The outline would be a type of guidance for what may be useful in this wiki. The links you're trying haven't had anything added to them yet. Try clicking on the Releases link in the Using Vantage/Vista/Epicor box. From there, click on one of the releases. You should then see information such as what I entered (try Vantage 8.03.409A, there's quite a bit under that one!). As I came across information for a release that wasn't displayed yet, I added a page for it. Articles listed under Wiki Users help show you how to use this website. I also looked to see how something looked when I edited a page to try and make sure I used the same "syntax".

--- In vantage@yahoogroups.com, "Linda Lowney" <llowney@...> wrote:
>
> IÃ¢Â€Â™ve tried the EpicWiki site and everything I click on says Ã¢Â€ÂœYou have followed a link to a page that does not exist yet.Ã¢Â€Â I donÃ¢Â€Â™t see any SCRs or bug lists, just an index that goes nowhere. What am I doing wrong?
>
>
>
> Linda
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of snielsen28
> Sent: Tuesday, September 28, 2010 11:44 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Epicor 9.04.506c
>
>
>
>
>
> I have been posting the SCRs that I've found in different versions along with updating any fixes (via updates or one-offs) I've found for these bugs in epicwiki. There are pages for each release. I've found (or added) sections for Notable Enhancements, Fixed, Broken, and Links in each release's page. I am on Vantage 8.03.409A. I've also gone back thru my closed service calls and posted any info from previous releases. I've posted the SCRs under the release I found and reported them. Some of them may have been present in previous releases and I just hadn't found them yet. For now, Epicor may be the only place that would be able to research what release an SCR was first reported in. There are also pages available for Epicor 9 releases that someone has been posting to. I believe Mark W set up this wiki to help deal with these issues. I've found it helpful and only wish more users posted their findings there! To quote a prior posting from this group "Any member of the Yahoo!Group, the Epicor Users Group, or the Vantage Midwest Users Group qualifies to get an account on EpicWiki."
>
> Sue N
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "mseal" <mseal@> wrote:
> >
> > I hope that we, as a user community can organize and both share/list version specific issues we find, as well as do something with this absolutely awful technical support that Epicor provides to its customer (that pay a lot for the service).
> > If I could, I would take my support money way from Epicor and keep the upgrade only Ã‚Â– wish I could split tech support from SP upgrades.
> >
> > Regarding the specific issues list, would recommend having in a separate location version specific.
> > We are 2 weeks away from go live on 905.600C (from 803.409) with a long issues list and find it useful when browsing through other postings to see what others have as issues, then turn around and verify that we don't have the same on our system.
> >
> >
> > Motty
> >
> >
> > --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "Sprowles, Mark" <msprowles@> wrote:
> > >
> > > Could we start collecting a "bug" list, (actual bugs, admitted by Epicor and awaiting fixes)? Perhaps a new folder with a description and SCR# for a header? If they won't supply such a list we could do so. It would be useful for everyone in the group and also be a tool for communicating our problems to Epicor. I realize we would then have to find an avenue within Epicor with which to communicate... but it would be a start.
> > >
> > > ________________________________
> > > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Brian W. Spolarich
> > > Sent: Tuesday, September 28, 2010 9:36 AM
> > > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > > Subject: RE: [Vantage] Epicor 9.04.506c
> > >
> > >
> > >
> > > So how do we, as a group, collect both the specific impacts of some of
> > > these release-related problems and the general sense of dissatisfaction
> > > and deliver it to the right level of management at Epicor to be
> > > effectively heard and to get a response that's more than lip service?
> > >
> > > -bws
> > >
> > > -----Original Message-----
> > > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On Behalf
> > > Of Butler, Bruce
> > > Sent: Tuesday, September 28, 2010 9:19 AM
> > > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> > > Subject: RE: [Vantage] Epicor 9.04.506c
> > >
> > > Every year it gets to be a tougher argument for me to justify the cost
> > > of paying maintenance. It's a lot like having a nonperforming employee
> > > you can't fire. Extending the analogy...
> > >
> > > If you were to fire the employee, the unfortunate truth is any
> > > replacements are more than likely to have the same problems. Not only
> > > that but employee (i.e. software) turnover is an expensive burden to put
> > > on the company.
> > >
> > > Typically, I understand the value of paying maintenance. It is what
> > > keeps the company alive, and we all have vested interest in Epicor
> > > remaining in business. So as a stakeholder in this company, I wish they
> > > would invest in better testing of the software. It seems the quest for
> > > new customers overrides the needs of existing customers. This cannot be
> > > a good long term strategy.
> > >
> > > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On Behalf
> > > Of Mark Wonsil
> > > Sent: Monday, September 27, 2010 8:45 PM
> > > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> > > Subject: Re: [Vantage] Epicor 9.04.506c
> > >
> > > > I agree...But as users do we not pay the bills? I am positive we pay
> > > heavy for
> > > > support - maybe substandard support as time - but as a unit I am sure
> > > we have a
> > > > recourse.
> > >
> > > I would think that the Epicor Users Group might be one possibility.
> > > They already have the ear of Epicor and I've met a lot of helpful
> > > people there - many on this list. I'm sure that Jeff Glaze would like
> > > to hear your thoughts.
> > >
> > > Mark W.
> > >
> > > [Non-text portions of this message have been removed]
> > >
> > > ------------------------------------
> > >
> > > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> > > have already linked your email address to a yahoo id to enable access. )
> > > (1) To access the Files Section of our Yahoo!Group for Report Builder
> > > and Crystal Reports and other 'goodies', please goto:
> > > http://groups.yahoo.com/group/vantage/files/. <http://groups.yahoo.com/group/vantage/files/> <http://groups.yahoo.com/group/vantage/files/>
> > > (2) To search through old msg's goto:
> > > http://groups.yahoo.com/group/vantage/messages
> > > (3) To view links to Vendors that provide Vantage services goto:
> > > http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

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Epicor 9.04.506c

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