Epicor Admin Control - Reset user password : Send Email is empty error

When resetting the user password In the Epicor Administration control, we have got the below Send Email is empty issue.

It throws an Ice.BLException on the Ice.Proxy.BO.UserFileImpl.Update(UserFileDataSet ds) method.

But there is no method directive or Data directive is written on these UserFile- Update method.

Can you please help us to resolve this issue?

Email is empty

Ice.BLException: Send E-Mail is empty.

at Epicor.ServiceModel.Channels.ImplBase1.ShouldRethrowNonRetryableException(Exception ex, DataSet[] dataSets) at Ice.Proxy.BO.UserFileImpl.Update(UserFileDataSet ds) at Epicor.Mfg.Administration.ServerManagement.ApplicationServerManager.Actions.UserActions.ResetUserPassword(UserResultNode resultNode, AsyncStatus asyncStatus) at Epicor.Mfg.Administration.ServerManagement.ApplicationServerManager.Actions.UserActions.ExecuteAction(Object item, Action action, AsyncStatus asyncStatus) at Epicor.Mfg.Administration.ServerManagement.Common.Views.ListView1.OnSelectionAction(Action action, AsyncStatus status)

Does the user account have an email set up?

User ACcount Maintenance>Look up user> enter email… maybe?

It seems this is the issue on the epicor. They suggested to use the other way to do the Reset User password.

This happens when there is no e-mail address in the user setup. If you’re wanting to blank out/change the password and not attempt to e-mail you’ll have to do it via “User Account Security Maintenance”


  1. If there is an e-mail address you want to send it do, then enter it here. If you leave it blank no e-mail will be sent.
  2. If you check this it will cleared out, and the user will have to provide one the next time they log in.

NOTE: If you leave the e-mail address blank, you have to check the “Set temporary password to blank” checkbox. Otherwise:

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