Issue: Most of our IDC batches are auto-created from e-mail attachments via the IDC E-mail Client app. If the Unread e-mail’s Subject contains a LONG DASH [–], then the IDC E-mail Client marks the e-mail as Read, but fails to auto-create an IDC batch. There’s no notification to the IDC Admins. The only way to detect this issue (maybe) is to open some IDC alert log and search for its occurrence.
Q1: Has anyone else seen this issue?
Q2: Is anyone aware of other special characters, besides the LONG DASH [–], that can trigger this issue?
Background: When this app auto-creates an IDC batch from an e-mails attachment(s), the batch name includes the Subject and Sender of the e-mail that the app is intercepting. That’s per our configuration; yes, we could simply remove Subject from the batch name config.
Note: I don’t interact with Epicor Support directly. My support is via a consulting firm that installed our Epicor ECM & IDC applications. I think that’s considered a Professional Services (PS) partner? Anyhow, that consulting firm reported this issue to Ancora a few days ago.
Introduction: I support my company’s On Premises Epicor ECM (v21.1) & IDC (v9.11) applications. We don’t have Epicor ERP. While we already use Epicor ECM & IDC for other processes, we are implementing a targeted (small scale) AP Automation in IDC/ECM to load a small subset of AP invoices into our Dynamics GP ERP. I’ve been frustrated in my attempts to find any community where Epicor ECM & IDC [a.k.a. DocStar] discussions can occur. So I’ll post my topics here.