ha… yup… no problem. I can take the heat for the team. I dont want to throw anyone under the bus either. “If I were king” things might be played out differently, but then a different set of customers might be upset
That is always possible, but also, remember, that when we started Epicor Ideas (using tha Aha! platform) it was sort of accidental. There was a need, and it was implemented, without much fanfare. As it gained in popularity, we (epicor) decided we needed to direct its use better, and that is why we started this new use initiative (litterally 1 year ago). It is much more intentional, but it will take us a little more time to fully roll out the plan. There are still lots of things in the works.
The only reason I made this post was because one of the more visible aspects of this change (the STATUS codes) was rolled out, and I felt that you all as the user community deserved a little more transparency to these changes.
I can tell by all your active engagement on this discussion that these changes will be well received once we complete our journey. I KNOW that from a Product Management point of view, it will definitely make our lives easier since the JIRA stories and Epicor Ideas and Product roadmaps all come together into one nicely woven tapestry that will allow us to better tell the story of what is coming.
Totally random Idea to ease the frustration of the 50 votes. (if this can be changed). You could put a limit of say 50 useable votes. But then if you use the votes and your available votes are less than 50, then there is a time based allowance for getting more votes. Maybe something like 10 a month, or something. Then if something is languishing in development for some reason, you can get some more votes to keep engaged. Then when your votes are returned, you’ll still have the limit of 50 available votes.
Seems like a good compromise? (probably not doable if you’re on someone elses platform…)
Thanks Tim. I believe that you can see that I am not just backing the users here but also looking out for the best interest of Epicor. My active engagement ends at 50 votes. If product management is not also keeping up with discussion at EpiUsers or LinkedIn in addition to Aha!, then they might be building things that customers don’t want.
If it weren’t for VCs and Users, writing software would be fun!
Can users mark an idea as a duplicate, and identify which one it should be merged into? Set it as a draft for the whoever is the ideas manager to finalize the merge. I know I’ve got some ideas which I submitted and later found duplicates for, but I can do anything about it.
Please please please do something about the 50 vote limit. I bet there are a core of Ideas customers that have submitted ideas and used up all their votes, and then a large amount of users that have engaged only a little bit. Why turn away your most active users? We want to see Epicor succeed, and are generally the voice of our company, and all of our dozens to hundreds of users. Maybe you can scale the number of votes to the size of the userbase? When we get a department that requests an Ideas improvement, it could represent 50 users. Should we get each internal user to register and vote (along with spending the time to register and teach someone where to go and how to vote)? Or would you rather have one person speak on their behalf, and let them continue in their primary job?
How about including the Value Exchange Workshops into the feedback loop too? We had lots of ideas there, but again, 50 votes. Epicor is telling the voice of the customer to shush.
Yeah, this is how I learned about Upvoty and User Voice. I did a little comparison to see if one of the others were better. Aha! is the most expensive and Upvoty, the new kid on the block, is also the most affordable. $39USD/month for 1500 contributors. Microsoft dumped User Voice in favor of using their own product, Dynamics.
The discussions of these products about voting is wild. People want votes from the software company to carry more weight, some want the ability to downvote if that suggestion would harm their business model, and very few, if any, seemed to use a total limit…
All that I can add is that since there is a vote limit, I tend to hoard my votes so I can give them to the things I really want. I don’t want to have to go downvote to be able to upvote so I don’t use them all.
I felt this way about my good markers in elementary school never used em, wanted to save em for something special, but at least I could always buy more markers! I can’t buy more votes… wait a minute…
