Epicor Knowledge Mentor

Eslam_Mohamed · February 19, 2025, 3:22pm

Hi, I installed EKM Version 10.6 walked through the installation, and logged in with the admin account now I wanted to access the Workarea to use it in Producer but it shows me that

chriskrajewski · February 19, 2025, 3:59pm

If you go here, does your user have permissions to the Workarea?

http://localhost:8080/Epicor-Knowledge-Mentor-Manager-10.6.11.5670/index.htm#admin_wa

Had this issue before, and had to do a few things on initial setup to get it working with regard to permissions.

Eslam_Mohamed · February 19, 2025, 8:33pm

I tried to access that link it shows me that

also in the initial setup I added ‘admin’ as a super user but it shows me that
@chriskrajewski

chriskrajewski · February 20, 2025, 4:30pm

Well thats special. If you have a support contract, might be worth while to open an EpicCare case.

Eslam_Mohamed · February 21, 2025, 8:31am

Also tried to install it on two different machines that’s so weird